Square-enix Can you respond

[JunnOhlala]

I've submitted petition asking for support since 16.09.2013. You took 24 hours only replied that you received email and today it's still nothing in my mail and junk mail folder

Ticket Number : 2853112

[Jessikia]

I've submitted petition asking for support since 16.09.56.

Sorry, I had to chuckle about the date Unfortunately SE don't really have a voice in these forums, hope you get your issue sorted soon though...

[JunnOhlala]

Thank you to let me know. but where should I make it. I can only find the way to contact SE by Email once and now that feature has gone.

[ViciousValentine]

Try calling them, it works...sometimes....

[Jessikia]

Thank you to let me know. but where should I make it. I can only find the way to contact SE by Email once and now that feature has gone.

Okies, I haven't had to contact support as of yet but after doing a search I found these links:

For NA: https://support.na.square-enix.com/c...p?id=5382&la=1

NA call centre: 310-846-0345

For EU: https://support.eu.square-enix.com/c...p?id=5383&la=2

Unfortunately I couldn't find the call centre for the EU though.

Best of luck and hope you get sorted soon

[JunnOhlala]

ViciousValentine, Thank you for your advice

Jessikia, Thank you very much for search those info to me . I've try it but They haven't match with my problem at all. Thank you for your kindness anyways.

[KisaiTenshi]

Okies, I haven't had to contact support as of yet but after doing a search I found these links:

Ugh, don't phone them. You're trying to get a solution to a problem, but the phone numbers will either send you to their customer service department (which, handles refunds/returns, or account activation/deactivation/i-lost-my-hardware-authenticator) or you'll get someone who doesn't know anything about the game. You think they have insufficient people attending the forums, they likely have even less attending the phones, or they're the very same people.

Take a look at the 6000+ threads on the NA side, and then look at the ... 8 or so threads on the Japanese side. This is really unchanged behavior from V1.0, where SE doesn't listen to feedback from the English players and then wonders why nobody wants to spend money on it.

[Jessikia]

Ugh, don't phone them. You're trying to get a solution to a problem, but the phone numbers will either send you to their customer service department (which, handles refunds/returns, or account activation/deactivation/i-lost-my-hardware-authenticator) or you'll get someone who doesn't know anything about the game. You think they have insufficient people attending the forums, they likely have even less attending the phones, or they're the very same people.

Take a look at the 6000+ threads on the NA side, and then look at the ... 8 or so threads on the Japanese side. This is really unchanged behavior from V1.0, where SE doesn't listen to feedback from the English players and then wonders why nobody wants to spend money on it.

Unfortunately, I've also read the same about their email support and online chat support

[dstyle]

Just to give you a heads up. They will cancel your ticket soon saying that they cannot answer your inquiry and tell you contact them via phone/live chat.
So basically, find your own solution or live with the problem.

I've had my ticket cancelled continuously since early access. And my issue has yet been solved.