So Frustrating

[Origoris]

This game looks beautiful, but signing up for this is the most frustrating thing I've ever dealt with.. And if I don't get answers soon me and 4 of my friends are all doing charge backs on our purchases. Your support forms are a joke and I can't even find where I can simply email support to figure out whats wrong. My brother bought the game tonight and signed up for a SE account which he can log into and see the game tied to it, yet he cannot log into the game, he has 2 different usernames somehow, niether will get into game, one says wrong ID/pw, one says game not registered........... PLEASE .... help

[Koga_Edge]

The Square enix account site no longer handles XIV, instead you will need to use the Mog Station, you can get to it via the Lodestone

[Origoris]

Thank you so much man....... Working now. I don't claim to be the smartest man alive, but that was the hardest process to sign up for a game ever...