"Start" almost always greyed out and unselectable

[Appleh4x]

ISP: Comcast

Type of Internet Connection: Cable

Internet Connection Speed: 50MBp/s

Date & Time: Every day between 8am-10pm EST
Frequency: Always

Character Name: Happens before character select

Race: Happens before character select
World:Happens before World select

Class/Level: Happens before character select

Area and Coordinates: Happens before character select

Party or Solo:Happens before character select
NPC Name: Happens before character select
Monster Name: Happens before character select

In-Game Time: N/A


Steps: Starting the game from the launcher between 8am and about 10:30pm any day of the week will result in me not being able to select start or getting a 2002 lobby error. This means I can only play very, very late which is bad for my schedule. I am already paying monthly since I was a 1.0 user and I would like to be able to play the game at a reasonable time.