"Start" almost always greyed out and unselectable

[Appleh4x]

ISP: Comcast

Type of Internet Connection: Cable

Internet Connection Speed: 50MBp/s

Date & Time: Every day between 8am-10pm EST
Frequency: Always

Character Name: Happens before character select

Race: Happens before character select
World:Happens before World select

Class/Level: Happens before character select

Area and Coordinates: Happens before character select

Party or Solo:Happens before character select
NPC Name: Happens before character select
Monster Name: Happens before character select

In-Game Time: N/A


Steps: Starting the game from the launcher between 8am and about 10:30pm any day of the week will result in me not being able to select start or getting a 2002 lobby error. This means I can only play very, very late which is bad for my schedule. I am already paying monthly since I was a 1.0 user and I would like to be able to play the game at a reasonable time.

[Xetyline]

Greetings,
I am sorry to hear you are having such trouble! I am happy to inform you that this matter has already been brought to our attention, and is currently under investigation by development. I recommend checking Here or Here for any updates in the future! Thank you again for your report.

Regards,
Xetyline