This service account is currently suspended.

[SimoBN-ITA]

you dont have to look for the cause at your side, this clearly is a SE security breach they just dont wanna admit it

Same for me. Disconnected some days ago at 2.30 AM, at 21 pm, after work, i go back home, login and ta-dan! account suspended.
I didn't know what was the problem and i contacted support so they opened an investigation ticket.

2 days ago my friend sent me a screenshot of my character shouting people for selling gold.

I recontacted support and ask them if i can attach the screenshot to the investigation ticket. Answer: "no you need to wait our email from japan" (so what kind of support is this???)

Good game Square Enix! I'm 25 years old and this is THE FIRST TIME IN MY LIFE that someone hacked 1 of my passwords and now i'm waiting for an answer from support center situated in Japan. (chat support just open tickets and dont resolve anithing)

I was a proud member of this game, when all was crying about server problems i was saying "it's normal they have problems but they have care of their customers just wait, we will play soon togheter on the same server!"

But now i changed my idea. Square Enix doesn't have care of their customers. SE only needs our money.

Maybe if support will answer me in this week i can go back to play (closing an eye for this time) but i listened people saying "square anix answered my ticket after 30 days".

In this case i say byebye to all of you guys