I've submitted two tickets - one on 8/24 and one on 9/7. Neither has been responded to. I am a v 1.0 player who doesn't have access to the game. I'd really, really, REALLY like it if SE would at least respond to either of the tickets. I'm at my wits end.

Here is one ticket #: 2757597

Seriously, SE. What the hell is going on?