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  1. #1
    Player

    Join Date
    May 2011
    Location
    uldah
    Posts
    8

    ffxiv not loading need help

    Having the same problem
    I am having the same problem, the only difference is I have been playing ffxiv since beta and have not had a problem, I also successfully played the game last on May 1st and all of a sudden I cant play.

    The system alows me to login and click play but when it tries to go into the screen to select characters it automatically give me a error of
    "Final Fantacy has stopped working windows is checking for a solution"

    the windows tries to find a solution to the problem and of course does not find one and I get another messege
    "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    Operating System Microsoft Windows Vista Home Premium Edition Service Pack 2 64bit (build 6002)
    Processor Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz
    Number of Processors Logical Core Count 2 Physical Core Count 2
    BIOS Default System BIOS
    Language English (Regional Setting: English)
    Physical Memory 6110.020MB
    Virtual Memory 2047.875MB
    Page File 12377.047MB
    Storage C:\ Hard Disk Drive Total Disk Space 451.779GB Free Disk Space 230.553GB
    Storage D:\ Hard Disk Drive Total Disk Space 13.979GB Free Disk Space 2.116GB
    DirectX Version DirectX 11
    Graphic Device(s) NVIDIA GeForce 9600M GT
    +Device \\.\DISPLAY1
    +Chip GeForce 9600M GT
    +Maker NVIDIA
    +Video Memory 489.563 MB
    +Shared Video Memory 2799.479 MB
    +DAC Type Integrated RAMDAC
    +Display Mode 1680 x 1050 (32 bit) (60Hz)
    +Driver nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    +Driver Version 8.17.0012.7061
    +Driver Date 4/8/2011 1:14:00 AM
    +Driver Language English
    +Vertex Shader 3.0
    +Pixel Shader 3.0
    +Vertex Texture Supported
    Sound Device(s) Speakers and Dual Headphones (IDT High Definition Audio CODEC)
    +Device ID {D9B53309-A88C-409F-B0BB-8B519B37088C}
    +Device Name stwrt64.sys
    +Driver Version 6.10.6087.0000
    +Driver Language English
    +Driver Date 9/11/2008 7:54:44 AM
    Sound Device(s) Independent*Dual Headphones (IDT High Definition Audio CODEC)
    +Device ID {05942112-155D-40AE-BDD6-E24AF9E66B3E}
    +Device Name stwrt64.sys
    +Driver Version 6.10.6087.0000
    +Driver Language English
    +Driver Date 9/11/2008 7:54:44 AM
    Sound Device(s) SPDIF (Digital Out via HP Dock) (IDT High Definition Audio CODEC)
    +Device ID {9F530EB3-BA67-43C3-9903-208EB14D1F81}
    +Device Name stwrt64.sys
    +Driver Version 6.10.6087.0000
    +Driver Language English
    +Driver Date 9/11/2008 7:54:44 AM
    Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
    +Name Mouse
    +Notes Axis 3 Button 5 Field of View 0
    Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
    +Name Keyboard
    +Notes Axis 0 Button 109 Field of View 0
    Input Device(s) {F971A4D0-1DA8-11DF-8002444553540000}
    +Name Microsoft eHome Infrared Transceiver
    +Notes Axis 0 Button 0 Field of View 0
    Input Device(s) {F9724110-1DA8-11DF-8004444553540000}
    +Name Microsoft eHome Infrared Transceiver
    +Notes Axis 0 Button 573 Field of View 0
    Input Device(s) {F9726820-1DA8-11DF-8006444553540000}
    +Name Microsoft eHome Infrared Transceiver
    +Notes Axis 0 Button 0 Field of View 0
    Input Device(s) {F9728F30-1DA8-11DF-8008444553540000}
    +Name Microsoft eHome Infrared Transceiver
    +Notes Axis 0 Button 3 Field of View 0
    Input Device(s) {0391FD00-5B08-11E0-8001444553540000}
    +Name USB Game Controller
    +Notes Axis 4 Button 12 Field of View 1

    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Control Panel\System and Maintenance
    Event Viewer
    FINAL FANTASY XIV, The Lodestone - Windows Internet Explorer
    Hotmail - bonelli1@msn.com - Windows Live - Windows Internet Explorer
    New user; Program crashes immidiately - Windows Internet Explorer
    SQUARE ENIX Support Center - Windows Internet Explorer
    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
    Update for Microsoft Office 2007 (KB2508958)
    Acrobat.com
    Activation Assistant for the 2007 Microsoft Office suites
    ActiveCheck component for HP Active Support Library
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 9.4.4
    Apple Application Support
    Apple Software Update
    Comcast High-Speed Internet Install Wizard
    Compatibility Pack for the 2007 Office system
    CyberLink DVD Suite
    Download Manager 2.3.10
    EA Download Manager
    ESU for Microsoft Vista
    FINAL FANTASY XI
    FINAL FANTASY XI: Chains of Promathia
    FINAL FANTASY XI: Rise of the Zilart
    FINAL FANTASY XI: Treasures of Aht Urhgan
    FINAL FANTASY XI: Wings of the Goddess
    FINAL FANTASY XIV
    Feedback Tool
    Free Window Registry Repair
    Guild Wars
    HP Active Support Library
    HP Customer Experience Enhancements
    HP Doc Viewer
    HP Help and Support
    HP MULTIPLE MODEM INSTALLER for VISTA
    HP MediaSmart DVD
    HP MediaSmart Music/Photo/Video
    HP MediaSmart TV
    HP MediaSmart Webcam
    HP Quick Launch Buttons
    HP Total Care Advisor
    HP Update
    HP User Guides 0129
    HP Wireless Assistant
    HPAsset component for HP Active Support Library
    HPTCSSetup
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    IDT Audio
    JMicron JMB38X Flash Media Controller
    Java Auto Updater
    Java(TM) 6 Update 18
    Java(TM) 6 Update 24
    Java(TM) 6 Update 7
    Juno Preloader
    LabelPrint
    LightScribe System Software 1.14.17.1
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable - KB2467175
    Microsoft WSE 3.0 Runtime
    Microsoft Works
    Mozilla Firefox (3.6.16)
    My HP Games
    NVIDIA 3D Vision Controller Driver
    NVIDIA PhysX
    NetZero Preloader
    Neverwinter Nights 2: Platinum
    Norton AntiVirus
    Norton Utilities
    OpenOffice.org 3.2
    PlayOnline Viewer & Tetra Master
    Power2Go
    PowerDirector
    QLBCASL
    QuickTime
    Realtek 8169 8168 8101E 8102E Ethernet Driver
    SPORE Creature Creator Trial Edition
    Safari
    Search Toolbar
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for 2007 Microsoft Office System (KB2288931)
    Security Update for 2007 Microsoft Office System (KB2345043)
    Security Update for 2007 Microsoft Office System (KB2466156)
    Security Update for 2007 Microsoft Office System (KB2509488)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
    Security Update for Microsoft Office Excel 2007 (KB2464583)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office PowerPoint 2007 (KB2464594)
    Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB2344993)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Skype Toolbars
    Skype™ 4.2
    SlingPlayer
    Slingbox - Watch Your TV Anywhere
    Steam
    System Requirements Lab
    System Requirements Lab for Intel
    The Sims™ 3
    The Sims™ 3 Ambitions
    The Sims™ 3 High-End Loft Stuff
    The Sims™ 3 Late Night
    The Sims™ 3 World Adventures
    Update for 2007 Microsoft Office System (KB2284654)
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Ventrilo Client
    World of Warcraft
    ffdshow v1.1.3476 [2010-06-15]
    muvee Reveal
    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000E94
    C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe 00000C98
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe 00000E24
    C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe 00000E3C
    C:\Program Files (x86)\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE 00000D4C
    C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe 00000BA0
    C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe 00000DFC
    C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe 00000DF4
    C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe 00000E50
    C:\Program Files (x86)\Internet Explorer\iexplore.exe 000009F8
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 00001014
    C:\Program Files (x86)\Steam\Steam.exe 00000D24
    C:\Program Files (x86)\iTunes\iTunesHelper.exe 00000E84
    C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10p_ActiveX.exe 00000F60
    (0)

  2. #2
    Player

    Join Date
    Mar 2011
    Posts
    424
    What steps have you taken to try to resolve this issue? Can you think back to earlier in the week and remember any setting on your computer that you may have changed?

    Make sure your FFXIV game resolution matches your actual screen resolution

    Try playing in both fullscreen and windowed mode

    Try lowering your FFXIV graphics settings

    Uninstall your video drivers, run driversweeper, then install the latest driver package from Nvidia.

    Since you're walking the line of minimum required specifications for the game (mainly the video card), it's actually fairly common for an FFXIV update to result in this problem.. I've seen it before. That's not your fault, but it's something to keep in mind.
    (0)


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