So, this is a consistent bug on the Ultros server.

I as well am stuck here due to unresponsive Francil NPC. Being halted at the Lv.38 The Last Flight of the Enterprise Main Quest.

Furthermore, this same problem is preventing me from completing my Conjurer 42 Hunting Log, which requires Lemmergeyer and Dead Man's Moan from The Isles of Umbra, which is unlocked later on in the Main Story.

Not only is story progression impeded, general gameplay is now impeded too.