I think a large part of the problem is that we get so little response from Square Enix. If they would post and say, "Yes, we know that bots are a problem, and we're working on it, but we're going slow because blah blah blah," I'd be satisified. But when the official forum is full of people talking about how much this sucks, and there's zero response from official sources... that's a problem for me.