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  1. #1
    Player
    Jynxii's Avatar
    Join Date
    Sep 2013
    Posts
    151
    Character
    Jynxii Au
    World
    Tonberry
    Main Class
    Arcanist Lv 50

    Extra Charges on CC

    I logged into my online banking earlier this morning and noticed that I have two extra charges from Square Enix for $1.44 AUD each on top of the monthly subscription. The charges occurred on the same day I subscribed, but incidentally haven't 'gone through' yet. Were there meant to be any addition fees outside of the subscription?

    I will be chasing this up directly, but figured I'd post it here so at least other people could check and get it fixed if it also happened to them. If it is an isolated case, feel free to let the thread die
    (1)
    If my posts seem short or incoherent, I am probably editing the rest in.

  2. #2
    Player
    Reika's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    4,429
    Character
    Reika Shadowheart
    World
    Durandal
    Main Class
    Armorer Lv 80
    Quote Originally Posted by Jynxii View Post
    I logged into my online banking earlier this morning and noticed that I have two extra charges from Square Enix for $1.44 AUD each on top of the monthly subscription. The charges occurred on the same day I subscribed, but incidentally haven't 'gone through' yet. Were there meant to be any addition fees outside of the subscription?

    I will be chasing this up directly, but figured I'd post it here so at least other people could check and get it fixed if it also happened to them. If it is an isolated case, feel free to let the thread die
    Some countries/states charge tax for monthly subscriptions.
    (0)

  3. #3
    Player
    Jynxii's Avatar
    Join Date
    Sep 2013
    Posts
    151
    Character
    Jynxii Au
    World
    Tonberry
    Main Class
    Arcanist Lv 50
    Quote Originally Posted by Reika View Post
    Some countries/states charge tax for monthly subscriptions.
    That would definitely complicate the matter. I have never encountered this subscribing from Australia, and I've subscribed to quite a few MMOs in the past. Unless something has changed recently, I suspect that isn't it. If this is the case, I'll have to source GameTime cards as the subscription already cost $16 (at Entry); with $3 more of fees it gets pretty ridiculous.

    Quote Originally Posted by Rhindas View Post
    It's also not uncommon for debit cards, even if run as credit, to have a "reserve" fee of $1 or more when a charge is pending. They usually clear after a day or so though.
    Cheers. I resubscribed on the 17th, giving it 4 days. As I mentioned, the subscription has been charged, but these two additional 'fees' are still pending, it could very well be this.

    I have submitted an email ticket to try and figure it out, although I'm not too confident given everything I have heard/read about SE's customer support.
    (0)
    Last edited by Jynxii; 09-21-2013 at 10:41 AM.
    If my posts seem short or incoherent, I am probably editing the rest in.

  4. #4
    Player
    Rhindas's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    493
    Character
    Selawyn Kludra
    World
    Sargatanas
    Main Class
    Arcanist Lv 70
    It's also not uncommon for debit cards, even if run as credit, to have a "reserve" fee of $1 or more when a charge is pending. They usually clear after a day or so though.
    (1)

  5. #5
    Player
    TajIndir's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    13
    Character
    Taj Indir
    World
    Midgardsormr
    Main Class
    Lancer Lv 50
    Whenever I put my card info in for an MMO sub, they always charge $1.00 to my account at the moment I enter my card info to see if the card is valid. A day later the $14.99 will appear and either the $1.00 charge will be gone by then or it'll pend for a couple more days. Depends on how fast your bank is.
    (1)