Somewhere the Devs respond to Problems

[Kittra]

What the title says pretty much.

I wish we had an area of the forums we could post where we knew, without a doubt, that the Devs or moderators were listening and responding to us or offering suggestions to fix problems that people are having.

At present, the Technical Support forums, the In-Game Bugs forums, and Website Bugs forums have an almost 0% track record with responses from Devs or Moderators, while General discussion has received 100% of the responses to problems. There's absolutely no guarantee that we'll even have our thread seen by anyone in General Discussion, let alone the Forum Moderators or Game Developers because almost everyone posts there.

How are we supposed to report and get answers to problems like: Server Lag, Error 1014, Error 90000, Payment not being accepted with Errors 401 and 601, Payment being accepted but service days not being applied to accounts, Not being able to download patches with no alternatives in sight, and many MANY (I stress this to the extreme) more problems which have not been addressed or even been given a "we're actively looking into it" response?

The players are left with literally 0 customer support and customer service representatives (baring a few awesome individuals) who have absolutely no clue how to help people who have been waiting hours, sometimes DAYS or even WEEKS without a solution.

This leads to many things, most notably people dropping their support of the game, or worse, they have some influence within the larger community and actively campaign against the game which leads to bad press, reviews, and ultimately causes the game to fail again before it's even gotten a chance to breathe.


An analogy I would make is as if the game was a newborn and SE were it's mother.
This newborn has a stigma about it and it's mother has done everything up to this point to make sure it is allowed to live. But the stigma is powerful and others are unhappy and wish to see it destroyed before the stigma is removed.

SE is literally allowing unhappy villagers to come into it's house and slit the throat of this newborn, while sitting in the corner and doing nothing about it.

Why weren't the Villagers (customers) placated at the door to the house before they even had a chance to enter?



We seriously need responses to this game's problems (all of them) or it will die a slow and painful death. And by responses I literally mean RESPONSES!

You don't have to fix the issue right away as long as you tell your customers that you're WORKING on it! They will lose faith if you stay silent. Let us know that you care!


tl;dr version: We need a place on these forums where Developers and Moderators regularly respond to customer problems.


Sorry about the long post. I am able to play the game myself without the majority of the errors people are experiencing, but I really do not wish to see this game die a second time.