Gambler's crown not awarded

[Ceora]

Time: Roughly 2-3 weeks ago - current
Frequency: constant?
World name: Goblin
Character name: Ceora Shiny
NPC name: N/A
Monster name: N/A
Class/Level: BSM 50
Party or solo: Solo
In-game time: Unk
Area and coordinates: Limsa Lominsa, Hawker's Alley
Steps:
1. Completed "I Got This!" achievement requirements.
2. Did not receive Gambler's Crown that is associated with the achievement
3. Checked mail
4. Logged out of the game completely.
5. Logged back in.
6. Checked mail again.
7. Restarted computer after logging out again.
8. Googled the issue with few to no results.
9. Attempted to submit in-game GM assistance request
10. Waited about a week and submitted another in-game request.


Connection Specs
- Type of internet connection/provider: Cox Communications
- Modem maker/model number: Motorola SURFboard S86121

PC Specs
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Award Modular BIOS v6.00PG
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16384.000MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 32766.184MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.917GB SYSTEM_FREEDISC_SPACE 1437.282GB
SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.917GB SYSTEM_FREEDISC_SPACE 1437.282GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1994.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.309 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2049
SYSTEM_GRAPHICS_DRIVER_DATE 6/21/2013 7:06:36 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C018DC56-84DF-478E-A308-8D0EBB7DE7CB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6282
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/4/2011 6:51:16 AM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9BEF6407-1890-4524-8F05-B7CDFCFA7BCA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6282
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/4/2011 6:51:16 AM
SYSTEM_SOUND HP 2159-3 (2- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {9DB28ACA-0EB9-4D4E-975B-F6F33122363E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0024.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/25/2013 12:27:45 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D221340-4A80-11E1-8003444553540000}
SYSTEM_INPUT_NAME Nostromo n52 Speedpad2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {7D26F540-4A80-11E1-8004444553540000}
SYSTEM_INPUT_NAME Mass Storage Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {38501B60-A75C-11E2-8001444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {38501B60-A75C-11E2-8002444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {38501B60-A75C-11E2-8003444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {38501B60-A75C-11E2-8004444553540000}
SYSTEM_INPUT_NAME Razer Taipan
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A9C21DD0-4A91-11E1-8001444553540000}
SYSTEM_INPUT_NAME Razer Arctosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB43B4C0-4A91-11E1-8002444553540000}
SYSTEM_INPUT_NAME Razer Arctosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0



Browser Information
- Name and version of the browser currently in-use:
Google Chrome Version 29.0.1547.76 m

Any help with this issue would be greatly appreciated!

-Ceo

[AmandaHuggenkiss]

Achievement rewards do not come through the mail.
You need to talk to an NPC in Old Gridiana.
Forget his name but you can find in in Apacalou Falls