If you ordered FFXIV through the online store PLEASE check your bank statements. They charged me TWICE for the game, once on August 19th when I preordered and again on September 3rd. I paid $107.21 for this game and they are refusing to reimburse me at this time, essentially calling me a liar (Even though I have the statements to prove they withdrew from my Visa Debit twice as well as my invoice) and now my bank has to investigate the charges.

The representative I spoke to on the phone was absolutely useless and tried to tell me the first charge of $53 was a 'pre order holding fee' and would 'drop off' (even though it has already been over a month and there was no credit added to my account for it) and to 'talk to my bank'.

Please make sure the same didn't happen to you!