Lost token, Need help

[Tsuneo]

The support number is: 310-846-0345

[Vorster]

http://www.square-enix.com/na/account/otp/token.html



do an emergency removal.

[Vanguard319]

http://www.square-enix.com/na/account/otp/token.html



do an emergency removal.

This would be helpful if I could log into my account, but since I need my token to do so, it's useless.

[Vorster]

you don't need your token. you make an emergency code and they will send you a email that belongs to that account.

[Vanguard319]

you don't need your token. you make an emergency code and they will send you a email that belongs to that account.

yes, you do.

from the support page:



To remove the security token, log into the Square Enix Account Management System and go to "Services/Options"->"One-Time Password"-> "Security Token Usage Settings"->"Security Token Removal."

After removing the Security Token, you will not need to enter a one-time password when you log in.

* After removing a Security Token, you will not be able to use it again. If you wish to use a Security Token in the future, you will need to purchase a new one.

* When the character is registered to a PlayOnline ID that uses a Mog Satchel in Final Fantasy XI, the Security Token can be used even after removing it. After removing the Security Token from a PlayOnline ID, the characters on that ID will not be able to use the Mog Satchel.

edit: tried to do so, but after three years, I can't remember what I used for an emergency password.

[Vorster]

The Emergency Removal Password allows you to forcibly remove the Software Token application from your account in situations where you cannot log in with a One-Time Password, such as if your smartphone is lost or stolen.

To perform this operation, enter the Square Enix ID for the account from which you wish to remove the Software Token, the associated Square Enix password, and the Emergency Removal Password into the fields below, and select Send Mail to proceed.

An e-mail containing a URL to carry out the removal procedure will be sent to the address registered to your account.