A thank you to SE and to let others don't give up hope!

[Coldcathode]

So I just got my e-mail reinstating my account since it was hacked (i did NOT have a token on my account, but I did add one. I was unaware of the IOS app before hand, The only one i saw was the physical keychain you buy and its sales were stopped for a while). It took SE roughly a week to get my account back up and reinstated, but I am very happy to say the least to have my game back. My ONLY grunts with the whole situation is that
A) My account did get geo locked to verify an email since it was not from my login location

B) I received NO e-mails what so ever with my accounts activity being banned or compromised

C) When contact support, it took AGES to find the right forms to fill out and the right number to call, and to top it off they don't e-mail you a copy of your ticket information

If square fixes these few things, I believe the process will be a lot better for their players since they will have paper proof (so to speak) of anything square is claiming what is going on

[Coldcathode]

Luckily for myself the only thing missing was about 10-15k of gil (i had 30-40k gil last time i was online), but thats fine with me gil is easy to make. If you do not have a token on your account GET ONE. If you don't have a smartphone, download an android emulator and download the app for it, its free. It is worth it rather than having to deal with tickets and calling numb 1-2 days, just log in and make sure all is well if you don't use a token.

[Brolleun-Hunter]

You are thanking a provider for a piss poor service? Jesus man, do you let corporations shirk on their warranty too?

[Sove92]

If you don't have a smartphone, download an android emulator and download the app for it, its free.

This works for real? And can I use the same "OTP-seed" from another computer (I only play from my PC, but tend to login here from other places too)? I don't have a smartphone so I haven't been able to use a token.

My email and SE passwords are both unique, but the recent hack reports still make me worry. I'm not too worried about delay, but if they really require a call, then it would mean I'd forever be unable to recover the account, I don't think they have call support in my country.

[Coldcathode]

actually I am thanking them for getting my account reinstated in a shorter period than expected, while at the same time giving feedback to them on how they can better their customer experience. And to be perfectly honest, I have never really had to deal with a company on honoring a warranty. For the most part when I have something break, 90% of the time its 2+ years outside their warranty. Yes square's service has been rocky thus far, but I do now have confidence in them bettering themselves as well as their methods on dealing with these situations. Am i 100% for them again yet? of course not, But I like to give credit where credit is due. All you see on these forums are people who can't live without playing this mmo for a few days and post back every 5 minutes that customer support doesn't pick up the phone while they hold. You have to give them time to deal with the situation at hand since this has happened to A LOT of players recently unfortunately.

[Coldcathode]

http://www.makeuseof.com/tag/3-ways-...-apps-windows/ just a link to get people started in the right direction on getting an android emulator setup on their computer

[Brolleun-Hunter]

I really hate this character limit bullshit (these are my words and not Coldcathode's).

You're missing the point entirely: You shouldn't be reinforcing this sort of behavior. I'm not telling you to insult them, yell at the top of your lungs, or do any of their staff harm, but thanking them for their mistakes, or lack of contingencies to deal with known issues that arise with MMO's is simply bad service. Account , hacks, lockouts, billing, and bug issues aren't new to this scene.

[NoctisCaelus]

Hm, some positive feedbacks in the forum. I like this.

[Coldcathode]

but thanking them for their mistakes, or lack of contingencies to deal with known issues that arise with MMO's is simply bad service. Account , hacks, lockouts, billing, and bug issues aren't new to this scene.

Exactly. It's not new. Just because you are sour on the subject doesn't mean everyone has to be. As I said above that my only grunt is no emails. Other than that the issue was dealt with and I received an email when my account was reinstated. And yes the character limit is annoying. But I guess you are sour on that as well. If you don't agree with me I don't care. You are entitled to your own opinion. I like to give positive feedback to people and companies that follow through for me which they did. It wasn't to my expectations. But I am satisfied with the results.

[NoctisCaelus]

Exactly. It's not new. Just because you are sour on the subject doesn't mean everyone has to be. As I said above that my only grunt is no emails. Other than that the issue was dealt with and I received an email when my account was reinstated. And yes the character limit is annoying. But I guess you are sour on that as well. If you don't agree with me I don't care. You are entitled to your own opinion. I like to give positive feedback to people and companies that follow through for me which they did. It wasn't to my expectations. But I am satisfied with the results.

THIS. SOOO MUCH OF THIS. Thank you for being so awesome.