This is what every attempt to add Crysta looks like:


That's before you're even GIVEN payment options. In other words, screw you, we're not letting you buy Crysta. MogStation doesn't even seem to want you to buy Crysta, because it's missing as an option on the MogStation site unless your account already HAS Crysta.

Yes, there is that work around where you harass UltimatePlay/PlaySpan to do Square Enix's job manually, but that just highlights how utterly useless Square Enix's Customer Service system is, and I'd rather not support Square Enix if they don't fix their pathetic billing system.