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  1. 09-19-2013 08:50 PM #1
    Shuon
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    Aug 2013
    Posts
    526
    Character
    Shu'on Vana'diel
    World
    Tonberry
    Main Class
    Conjurer Lv 50

    what happens when you are hacked?

    i'm just curious what actually happens when your account is hacked? does SE help you restore it, or do you lose it forever because its breach is (always) the players' fault?
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  2. 09-19-2013 08:55 PM #2
    Ptolemy
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    Mar 2011
    Posts
    213
    Character
    Alphard Alshua
    World
    Balmung
    Main Class
    Archer Lv 50
    Quote Originally Posted by Shuon View Post
    i'm just curious what actually happens when your account is hacked? does SE help you restore it, or do you lose it forever because its breach is (always) the players' fault?


    They'll help you restore, and it is always the players fault, they are always somehow the main cause of the breach but you won't lose the account forever, it'll just take some work to get it back
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  3. 09-19-2013 08:58 PM #3
    RyuPower
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    Aug 2013
    Location
    Gridania
    Posts
    119
    Character
    Ryu Power
    World
    Gilgamesh
    Main Class
    Archer Lv 38
    you should get an email
    giving you info on why you account was suspended
    with links on what to do
    you might need to fill and a support ticket
    you may need to want the time of the suspension
    and the support ticket may take some time for SE to proses as well

    you will need to change your password, next time you can log in

    and everyone should have a security Token (hardware or software) for there account
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