hacked account

[cooler989]

When I try to login I get error 3102 says someone's logged into my account. I know it is hacked because they created a second character on another server. I already changed my password. What do I do now?

[Candykiss]

Get the token app if you have iOS or android for extra security. And follow the guide to register it. Put in a ticket as well. When they get off the account they won't be able to get back in again.

[animapain]

How are so many people getting hacked all of the sudden.

[cooler989]

I activated a token already and sent them an email but where do I send a ticket?

[cooler989]

Where do I submit a ticket.

[rabbitzero]

How are so many people getting hacked all of the sudden.

I'd like to know this as well. Was there a link, email, something like that, or a breach right at Square? I've got a token, and i know they aren't 100%, that they 'can' be hacked, but generally is too much work for the hackers.

[Figma]

I activated a token already and sent them an email but where do I send a ticket?

At square support center
http://support.na.square-enix.com/index.php

[MutznNutz]

How are so many people getting hacked all of the sudden.

Well there was a suspicious email that came out a few weeks back regarding early access codes (IIRC) that several people were dismissing as scaremongering etc. despite numerous people pointing out glaring errors in the email (spelling mistakes etc.)
May have something to do with it......

[Ormathon]

Or they just wanted to get ahead and tried to buy gil and got their account stolen. Or just visited one of the sites and got a keylogger installed.
Thats my prime 2 suspects. Doubt anyone falls for email phising anymore in this age ._.

[cooler989]

At square support center
http://support.na.square-enix.com/index.php

This is where I sent the email from is sending an email the same as a ticket?