Software Token

[Kraggy]

That is, in fact, the post I was referring to. The link for what to do if you do not have an emergency removal code sends you to a knowledge base article that tells you:

"To remove the security token, log into the Square Enix Account Management System and go to "Services/Options"->"One-Time Password"-> "Security Token Usage Settings"->"Security Token Removal.""

This is, by definition, impossible.

Not if you've done what you're told to do and made a record of the emergency code somewhere else that's secure but outside of you SE Account.