So, is anyone at Square-Enix aware that the link for how to remove a software token if you have lost your emergency removal code tells you to log into your account, and provides no helpful information in the least?

Apple's latest update deleted a friend's software token and he cannot access his account at all, nor can he find any useful information in the support system on how to fix the issue. After over an hour we finally found an email form, and hopefully that will work, but if not this is a major issue. I sincerely doubt he will be the only person this happens to in the next few days.