You are correct. What I saw was a community rep posting about an "answer" in another equally old thread. And then there was the post from the player who had the one on one conversation. My bad there.

Quote Originally Posted by Saigwa View Post
It would just be really friggin nice and logical to get some sort of response, since they do address name changes in the help menu when you access it from the game - yet there is currently no option to actually change your name...
But yeah, seriously. Just make a name change system, guys.