Constant Lag Spikes

[Horko]

I'm on Comcast, and I know a lot of others have been seeing issues with other ISPs. I also have some other folks in my FC who haven't had issues, which is partially why I'm leaning towards a path issue from the NA server cluster to a whole lot of people.

My toon is on Hyperion, which appears to be an ip of 199.91.189.23. Whois says it was owned by Eidos, which was bought by Square-Enix.

Tracing out to that shows the outbound going from Comcast to Cogent (using winmtr, I'm seeing large spikes later in the path; pings of 400-500ms) to iweb to SE.

3 6 ms 8 ms 8 ms xe-2-0-1-0-ar01.bearcreek.tx.houston.comcast.net [68.85.87.165]
4 15 ms 15 ms 17 ms 68.86.94.121
5 16 ms 15 ms 16 ms pos-0-0-0-0-pe01.1950stemmons.tx.ibone.comcast.net [68.86.86.90]
6 51 ms 53 ms 55 ms 173-167-56-166-static.hfc.comcastbusiness.net [173.167.56.166]
7 55 ms 54 ms 53 ms be2031.ccr21.dfw01.atlas.cogentco.com [154.54.7.45]
8 63 ms 68 ms 66 ms be2141.mpd22.mci01.atlas.cogentco.com [154.54.5.157]
9 83 ms 77 ms 82 ms te0-7-0-1.mpd22.ord01.atlas.cogentco.com [154.54.25.78]
10 105 ms 107 ms 105 ms be2082.ccr22.yyz02.atlas.cogentco.com [154.54.28.10]
11 107 ms 107 ms 107 ms be2090.ccr21.ymq02.atlas.cogentco.com [154.54.30.206]
12 108 ms 111 ms 109 ms 38.122.42.34
13 * * * Request timed out.
14 58 ms 59 ms 59 ms 192.34.76.2
15 69 ms 68 ms 69 ms 199.91.189.234
16 59 ms 60 ms 59 ms 199.91.189.23

Trace complete.

Tracing back to myself on iweb's looking glass, I'm seeing a pretty hefty spike on that first hop from iweb to level3, but then it clears up.

1 67.205.86.106 (67.205.86.106) 0.529 ms 0.619 ms 0.652 ms
2 te-9-3.cr3.mtl.iweb.com (67.205.127.213) 0.745 ms 0.837 ms 0.879 ms
3 po21.cr4.mtl.iweb.com (67.205.127.145) 13.552 ms 13.596 ms 13.688 ms
4 te-8-2.car1.Montreal2.Level3.net (4.59.176.9) 92.705 ms 92.746 ms 92.838 ms
5 ae-5-5.ebr2.NewYork1.Level3.net (4.69.141.6) 8.217 ms 8.260 ms 8.303 ms
6 ae-46-46.ebr2.NewYork2.Level3.net (4.69.201.30) 8.446 ms 8.335 ms 4.69.201.38 (4.69.201.38) 8.249 ms
7 ae-2-52.edge1.NewYork2.Level3.net (4.69.138.226) 8.252 ms 8.243 ms 8.233 ms
8 COMCAST-IP.edge1.NewYork2.Level3.net (4.71.186.6) 21.399 ms COMCAST-IP.edge1.NewYork2.Level3.net (4.71.186.14) 21.691 ms COMCAST-IP.edge1.NewYork2.Level3.net (4.71.186.34) 25.329 ms
9 he-4-11-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.85.13) 26.619 ms 30.607 ms 26.430 ms
10 he-4-5-0-0-cr01.56marietta.ga.ibone.comcast.net (68.86.89.158) 41.081 ms 41.082 ms 41.073 ms
11 68.86.91.234 (68.86.91.234) 58.668 ms 58.262 ms 61.450 ms


From Level3's looking glass in Montreal back to me, that's a pretty hefty ping.

1 ae-5-5.ebr2.NewYork1.Level3.net (4.69.141.6) 208 msec 144 msec 364 msec
2 ae-46-46.ebr2.NewYork2.Level3.net (4.69.201.30) 180 msec
ae-45-45.ebr2.NewYork2.Level3.net (4.69.141.22) 172 msec
4.69.201.38 204 msec
3 ae-2-52.edge1.NewYork2.Level3.net (4.69.138.226) 204 msec 204 msec 208 msec
4 COMCAST-IP.edge1.NewYork2.Level3.net (4.71.186.46) 84 msec 28 msec 28 msec
5 he-4-10-0-0-cr01.ashburn.va.ibone.comcast.net (68.86.85.9) [AS7922 {COMCAST-IBONE}] 32 msec 36 msec 32 msec
6 he-4-2-0-0-cr01.56marietta.ga.ibone.comcast.net (68.86.89.146) [AS7922 {COMCAST-IBONE}] 48 msec 48 msec 48 msec
7 68.86.94.134 [AS7922 {COMCAST-IBONE}] 64 msec 64 msec 64 msec


It kind of looks like something with the Level3 <> iweb connection, or possibly just with Level3. Could be something, could be nothing. But it definitely would be good for someone at SE to reach out to their peering provider to troubleshoot with the tier 1 peers.

[Elazu]

Same issues. Every day at about 8pm GMT+2 Odin starts to lag like crazy. I guess it's prime time?

I seriously hope SE is aware of this and looking into fixing it. It's getting ridiculous.

[Arrack]

Playing on Cerberus(EU).

The game is mostly unplayable. Everything is lagging 3-5 seconds and then the lagspikes, 15-30+ seconds. For comparison if I fire up SW:ToR or WoW, no lag, nothing, everything is smooth. If I try to play FFXIV, everything in game is suffering from crippling lag even though the character selection screen says my connection to server is Excellent.

I'm on 100/100 fiber with pings to several sites on US and Canada as low as 54ms but FFXIV still lags like there is no tomorrow so I'm sure it is server side or something to do with their datacenters.

[Astralen]

Same problem although its better today.
Yesterday was catastrophic and also the day before.

Server: Odin
ISP: Bredbandsbolaget

[Leet]

started 2 days ago for me also. Horrible spikes where DC icon usually appears near to my name then i'm back. a min or 2 later it happens again. Or I just get D/Cd with a 90k. Internet works fine at the same time.

[KV-1]

Lag spikes here, worst during NA prime hours (6pm-11pm EST), but become less noticeable during NA late night/early morning hours. Been having them since early access.

30-35 ms when I ping the server, so I don't know what's going on.

[Crypto_Ahash]

I am happy to have found this thread regarding the unexpected lagg in the game client. I can also confirm this problem for the last couple of days.

I am guessing it has to do something with a Windows update from last Tuesday that is messing up our gaming performance?

As last week the performance on my system with final on max settings was smooth as butter. This has changed from one day to another and is now continously

[Remilia_Nightfall]

Same - having this issue today as well, especially during Garuda HM.

I am guessing it has to do something with a Windows update from last Tuesday that is messing up our gaming performance?

Do you have any evidence that this might be the cause?

[BrendohxD]

as of this morning when i woke up i've been having the exact same issues

It seems a large ammount of us are in Australia.

im wondering if those of us are in aus are perhaps using the same ISP?
im with Vivid


hopefully we get an aswer and get to the bottom of this

[Riavan]

as of this morning when i woke up i've been having the exact same issues





hopefully we get an aswer and get to the bottom of this

Nah I'm on Telstra, already contacted, not throttling on their end.
This will be square enix's fault, but they will ignore it for as long as possible because they are just terrible at technical support or customer support.