Payment Method Registration Errors [Error Code 401 and 601]

[Andrewzz]

This error is happening to some friends of mine when trying to use crysta (Choose the amount of crysta, click next and got this error)

[Ketsuki]

I'm also having these issues. I've been trying to happily throw my money at SE for three or so days now and they just won't take it! It's frustrating, to say the least. I've tried two cards and my paypal, tried both direct payments and purchasing crysta: nothing works. I have yet to try the Ultimate Game Card method, as I'm skeptical of that working as well. I opened a ticket with customer support and their response was basically what has been seen on this forum.

I love this game and I'm frustrated I can't keep playing; I don't know what to do about it. Even with all this frustration, I will gladly give you my money, SE, if you'll just take it. Please?

[mitten8]

I loved Final Fantasy XI and was elated when XIV was announced a few years ago. I purchased the original FFXIV 1.0 Collector's Edition and stood by SquareEnix despite the opportunities that game had.

Fast forward to two weeks ago, despite not being able to play initially due to my server being full, i eventually got on to play. 'm back in Eorzea and loving it. Until earlier this week I received an email from Square stating that there was an error processing my subscription payment. I contacted customer service and after nearly 48 hours I finally received an email response telling me that the error was on my bank's end and that I would need to contact them. I contacted my bank, and they tell me that there is no reason my card would be declined and that in fact nothing was even put through to my bank. At this point I attempted to use another family member's credit card, but I received the same error.

Obviously, I'm not the only one having this issue. It would be nice if SquareEnix would at acknowledge that this issue may be with their systems and release a statement letting us know that they are looking into a fix and to give us some sort of a time table for a fix. I'm locked out of the game and my patience is wearing thin considering its been 3 years since I originally purchased it. As another poster mentioned, GTAV came out this week. I'm certain the clerk at my Wal-Mart won't have an issue using my card to accept my payment for that game.

[Kraggy]

It's useless to link the support center when they hang up or ignore anything about 401/601/11000.

A lot of the problem comes from the fact that your Customer Service Representatives can't do anything. Why not allow them to lift restrictions? Why not reform the billing system to be user-friendly? My Mastercard debit card was accepted in 1.0 and it was accepted for the purchase of my digital CE upgrade. MogStation even accepted my card for automatic renewal over a week ago only to suddenly reject it over an unspecified error. If my bank has an issue with payment to SquareEnix/GlobalCollect then why have they already allowed me to?

That is an illogical question,. just because your bank was happy at one time doesn't mean something hasn't happened and they're now not.

Why rant at SE, why not talk to your bank and ASK if they declined it?

[Corea]

That is an illogical question,. just because your bank was happy at one time doesn't mean something hasn't happened and they're now not.

Why rant at SE, why not talk to your bank and ASK if they declined it?

Becasue the banks aren't declinging them as many of us have already stated. I've tried three cards between 2 financial institutions. Many others have tried cards from other financial institutions. We're all finding out the same thing. The banks just aren't seeing attempts to charge them.

[Khyal]

GlobalCollect Maintenance (Sep. 3)
At the following time, GlobalCollect will be performing maintenance.

We apologize for any inconvenience this may cause and thank you for your understanding.

[Date & Time]
From Sep. 3, 2013 17:00 to 18:00 (PDT)

[Details]
Customers will receive an error message when they attempt to register and change (switching to) credit card information to their accounts using GlobalCollect as their payment method. There will be no issues occurring due to this and will start to work regularly after the maintenance.

[Affected Customers]
US region customers using GlobalCollect as their payment method to register and change (switching to) credit card information.


Seeing as how there was maintenance on GlobalCollect related to this very problem a couple weeks ago, I have major problems accepting this problem is on the customer's end.
I have also cancelled FFXI and SE has until today to sort this out, when my subscription ends on FFXI.
So, kissing FFXIV and FFXI goodbye if this is not fixed within the next 12 hours.
It is completely unacceptable that they cannot properly receive payment and punish the customer.

[zzapp]

SE - Are you going to respond to this issue, or acknowledge there is a problem, and effect a fix it? This is not only affecting a small group of customers. I got the 601 message first attempt, and you're telling me it's a browser or network issue? Of course I'm playing this game from a private network, just like most everyone else. I'm using the same computer, same browser, same credit card I used (successfully) when I first started playing FFXIV back in 2010. Maybe it's just not registering with you, but there are many, many customers, me included, threatening to not play your game because of this issue. Calling or contacting your totally unacceptable customer service department (read that absolute worst I've ever encountered) to get help with this is not even an option, as I have no intention of sitting on hold, or waiting in chat que for hours, or waiting days for an email response, only to find out they cannot offer an ultimate solution for this issue. Customers are lining up to give you $$, and somehow, you've managed to roadblock the process. Absolutely, beyond belief.

[Tsukiyo]

I find this concerning. My husband's and my free trial will be up in a few weeks. I wonder if the problem will be fixed then, if not it will defiantly be more than a few people having this issue. Fix the problem now SE.......

[Rissy]

That is an illogical question,. just because your bank was happy at one time doesn't mean something hasn't happened and they're now not.

Why rant at SE, why not talk to your bank and ASK if they declined it?

Are you that desperate for a post count that you're making replies to random posts? You've ignored this entire thread and the previous threads about this issue only to cherry pick at me. Since having automatic renewal cancelled due to MogStation errors, I've attempted to register for automatic renewal again. Because of that I've been charged with the test $1-ish amounts again and my bank hasn't blocked those charges. My anecdote was more to do with how useless their 24hr lockout is if my card has already been used on this account. I could go further and call my bank, sure, but it hasn't helped other people here so there's obviously a problem Square Enix has to fix for others, even if it's not MY problem. The fact that they won't let me buy Crysta is enough of a problem to criticise Square Enix about because that has nothing to do with my Mastercard.

[xbiggixx]

Yeah...I don't think this problem will be solved by the time my free trial ends..SE has been rather quiet about it.