Payment Method Registration Errors [Error Code 401 and 601]

[Samich4ME]

OMG you play in New Zealand as well ! I feel less lonely in my issues with this payment system yay!

But seriously, so its not us being in NZ that's the problem, it's them?

[Gandrake]

Square wont admit it but yes the problem is all on there end.

[Razetsu]

OMG I've the same problem here. really annoying. -"-

[gav1]

The free trial for my FFXIV collectors edition ran out on the 6th October, I subscribed using the Mog station and used a debit card first, which had a $1.35 pending transaction that was never processed. Used a credit card next that has two pending $1.35 transactions that I'm betting will never go through. Have purchased a game card from game.co.uk am waiting for the email with my codes as per suggestions made in this thread.

Hopefully that will be a way around the issues I have been experiencing with the billing system put in place by SE. On that note, SE WTF!. You know situations like this require a CONTINGENCY PLAN. You know the thing you plan to do in the event something goes wrong, like this billing system was bound to do. What SE should be telling people is where to go and what to do so they can keep playing, even if that is to purchase the game card from game.co.uk. They should also have come clean regarding the fact that the issue with the billing is at their end and not ours or our banks. There should be enough anecdotal evidence given in this forum for you guys to have at the very least investigated the issue and post an update since the thread was begun. Whats the worst thing for most people is not knowing what to do, and for that we have had to go through forums like this to get the info we needed. Thanks all those who have posted suggestions here to get us though. As for the post by the SE rep, man...cmon whats the deal, either come out with an honest response with some accurate information on where we can get the issue resolved, or heres a thought, just fix the problem. It is said that sarcasm is the lowest form of humour, but I'll argue it is the highest form of criticism. Guys, pull your finger out!

I hope all those who love this game can get what they are trying to pay for and that I can join you folks again on this awesome game.

[gav1]

The game card really does work, good onya guys!

[RubySt]

I had this problem, too. Error 401 and 601. My boyfriend and I tried to pay with the same credit card. For him it just worked fine. I got the errors.

Square Enix asked me via Email to send them a picture of my credit card and make sure that the first 12 digits of the card are blacked out. You then have to send it to sel-id@square-enix.com including your ticket number because the standard email-address filters out all the attachments.

I sent them the picture and today (4 days later) I got an email that my problem is fixed and I can register and use my credit card for subscription.... and now I'm back in game.

Hope this helps you guys and solves your paying problem, too.

[Namir]

so after waiting in queue for hours I finally got one of there retarded agents and this is how it went.
Agent Joseph M: Sorry about that wait, I did check with the billing and fraud department, unfortunately *WE CAN NOT GUARANTEE ACCESS TO THE GAME* outside of the support territories, those being Japan, European, and North American. The card was just not able to be applied currently, most likely because of the card's registered area if it is the xxxx.
You: what kind of bullshit is that
You: you sell a product but it is not a guarantee it will work in certain regions?
Agent Joseph M: The error codes are most likely because THE GAME ISN'T FULLY SUPPORTED IN YOUR REGION. (What does that mean so it's just somewhat supported??) Agent Joseph M: Unfortunately all we are getting is a general error, there isn't a specific reason given. However as the "my location" are not within the support regions WE WOULD NOT BE ABLE TO GUARANTEE SERVICE.
You: i thought this was a world wide game
You: you sell a product but cant guarantee the service for certain regions?
You: this sounds like fraud to me
You: my brother in the next room can pay for his account but i cant
Agent Joseph M: It is only in the support areas listen on the web site, you would need to select a region in order to create the account. Only the support regions are available to be selected.
Agent Joseph M: Some people may be able to get the account to work outside of these regions, but IT IS UNSUPPORTED.
You: so you are telling me you took my money for a game that i cant even play
You: tell me what that sounds like to you

Oook so according to this rep SE sold a game to regions where they were not sure if they would be ully supported?? Wtf is that? I believe that's grounds for a lawsuit...

[Ghost_Wolf0529]

Last night I finally had my 401 error problem solved. Instead of using my card through Global Collect I used the last option called Ultimate Play. I believe that's the option and I bought 1500 Crysta that way with my credit card. If you do this option called your card provider and let them know your doing the transaction this way. This is enough Crysta for 30 days. Enough to get past the block and just play until then. Try again after the block and see what happens I say.

[shenirio]

Oook so according to this rep SE sold a game to regions where they were not sure if they would be ully supported?? Wtf is that? I believe that's grounds for a lawsuit...

That is what it sounds like to me, i have been looking around the web to find a way to get there fraud system out in the light not just keep it all here on these forums. I was able to pay for y sub back in 2010 but now i get this bullshit bout it is no supported in my region for 2.0.

[ReNuhGade]

Okay, so I just tried to purchase 1500 crysta using paypal after getting the 401 error with my pre-paid card and losing $6 for 6 tries. And guess what, 401 error. Not only did they take the $1 for additional fees this time but they also took $16.25 for the crysta aswell, leaving me with nothing! Is there anyway I can get my money back?