Payment Method Registration Errors [Error Code 401 and 601]

[GypsieBell]

Error 11000?
Cannot find fix for this.

I have the ultimate game card..I just cant use it, when I click on add crysta, I select the amount and get directed to an error 11000 message then it logs me out.

I see other people in Australia have had this issue, Im NZ is it related to this?

I am a bit concerned seeing everyone complaints about how terrible the customer service is. I think I might end up using my game card elsewhere and cancel my account if they don't learn to take peoples money.....
If this is my fault by some chance, please explain this better then giving me some error code I cant track down the -- meaning of.

This is the first mmo I have ever played where the company doesn't know how to take peoples money...
seriously, fix your system please.

[Igneel]

I mean I forgave the fact that my free play was cut off five days early and I honestly still do want to play the game, but its been a month and obviously what's been told to us isn't working, so what's being done to solve this problem?

[Beastly101]

I actually got a hold of customer support and they walked me through it. Basically you need to go through ultimate pay and buy their crysta.

[VorpalSpork]

I actually got a hold of customer support and they walked me through it. Basically you need to go through ultimate pay and buy their crysta.

Except this isn't a solution for the many people, me included, that get declined when using ultimate pay to buy crysta as well.

[Igneel]

I actually got a hold of customer support and they walked me through it. Basically you need to go through ultimate pay and buy their crysta.

I tried this, the ultimate pay and crysta's did not work for me and technical support told me there was nothing they could do.

However, that is besides the point, instead of trying work around it with what they have they should be fixing it so that it won't have to be so complicated for people to pay them. Never in my life have I had to work so hard to give someone my money.

[pyxiestyxie]

I actually got a hold of customer support and they walked me through it. Basically you need to go through ultimate pay and buy their crysta.

this isn't a fix to the fucked up billing system that's NOT being addressed at all by SE.

I tried the Crysta work around. My payment was declined by SE.

[Igneel]

this isn't a fix to the fucked up billing system that's NOT being addressed at all by SE.

I tried the Crysta work around. My payment was declined by SE.

I agree I've been trying to get their attention on this for a while, I tried Facebook, was not answered, tried Twitter, was not answered and now I'm here on the official forums and it seems like I'm still not getting answered, I noticed how if things were said on the Lodestone things got fixed relatively fast but since I do not have an active account I cannot post a blog on the Lodestone at all to see if this problem would be fixed.

I currently have a game in my house that I paid for, pre-ordered and beta tested for to help the game run more smoothly that I cannot play and I don't have games in my house that I cannot play, I don't want to take the game back, I can't take it back anyhow but I actually love the game itself but so far this part of the service has sucked royally. and it hurts me because I was so excited for this game to come out I couldn't wait, I counted down the days when I heard there was a release date and now It just.....I don't even know how to describe it, never before in my life has a game actually hurt my feelings.

[Scrumba]

I played ffxi for almost a decade... I move to ffxiv and am treated like scum. This company is ridiculous. I will just copy and paste the whole conversation.

Agent Napoleon G: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Napoleon G: Unfortunately, we do not white list accounts here.
You: Hi - My card details are in the united states and I am now living in the UK. My Sq. Enix account is in the US
You: I have tried ultimate game card, paypal, credit cards... how can I pay for my monthly fee?
You: I have tried boht us and uk cards as well
Agent Napoleon G: You would have to buy prepaid ultimate game cards.
You: I have done so
You: and that does not work either
Agent Napoleon G: They should work, as they are pre paid for already.
You: I have an ultimate game card number but it is being declined
Agent Napoleon G: Then you will have to contact UltimatePay directly.
You: I have called their support and they are saying it is a good card
Agent Napoleon G: Then I would not know why it is not working.
You: so there's nothing that can be done?
Agent Napoleon G: Unfortunately no.
You: that's ridiculous
Agent Napoleon G: Is there anything else I can assist you with today?
You: explain why my payment went through last month
Agent Napoleon G: I would not know.
You: something has changed on sq. enix's side that is not allowing my payment to go through
You: who would I contact to find this out
Agent Napoleon G: The system must not have noticed that you where in the UK.
Agent Napoleon G: Unfortunately, no one here would tell you anything different.
You: is there a way to transfer my character to the uk?
Agent Napoleon G: If adding Crysta to the account is not working, then you will have to contact UltimatePay.
Agent Napoleon G: No there is not.
You: I'm speechless.
You: Take care
Agent Napoleon G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Napoleon G has disconnected.

[Seiferikari]

Happened to me too. Different country region locked out. My country isn't in the selection to boot..

Previously I was paying my sub fine since Sept 2013 and account expired yesterday. After that it's just goes downhill all the way, credit card, crysta, ultimate game card, PayPal, gameroff (3rd party agent from my country), tech support chat. Non of them worked.

However SE said they will get back to me. Truthfully I don't have much hope considering the replies this thread is getting. Hope we will draw enough attention for them to do something about it.

MeanwhileI will be seeking put a ffxiv game card from the retail store to see of any of it work.

[Scrumba]

Got it resolved. Paybycash (ultimatepay) are awesome. I called, Jeanette from the service walked me right up to the point where I needed to add Crysta, she took over from there and I now have the funds over to Sq.

I really wish I didn't like ff so much. Square Enix have the most horrendous customer service, payment system and policies I've ever experienced.

Hopefully what I did can help others.