Payment Method Registration Errors [Error Code 401 and 601]

[zzapp]

OK, I FINALLY got thru to SE Support on Live Chat, and actually got, what appears to be, a helpful explanation. My account is on a 30 day block, because of excessive attempts. Why 30 days, only SE can answer why they think that is appropriate. Personally, I think this is absolutely ridiculous, 24/48/72 hours would seem reasonable to me, but, apparently, SE thinks that's necessary.

Anyhow, if you try to register your card again during that 30 day block period, it extends the 30 days to that final attempt. So, in my case, I waited 1 week before trying this again, and until all 9 of my $1 test charges were removed from my CC, and I tried this (just once) yesterday. I was told my block now ends November 4th. So for those adamant about only paying with a CC, or those of you who that is your only option, find out when your block terminates, and DON'T try this again until after your block is removed. Good luck to all, and see you all in a month.

Edit Note: As a final note on this - SE, if you feel this system is fine, and 'working as intended' you're very wrong - 30 day freeze is ridiculous. For you not to formally address this issue with your faithful customers is inexplicable. Further, you have a responsibility to adjust your registration process to reflect the actual message that your account has been blocked for x days, due to too many attempts. Right now, there is no explanation, and we get a 401 error message, which, by your own explanation is problem with our credit card, which, clearly, is not the case. You could have saved so much aggravation and confusion with the proper message vs. some bogus 401 error message. Your continued arrogance and disregard for your customer base will come back to haunt you.

[Iymala]

I personally spoke to a Customer Service Rep from SE. They said that the current system is "Working as Intended"(yes, they said those words) and there is no plan to look into or change the current lock out system. He, Daniel (CS Rep's name), said it was the customer's fault that they were getting locked out and not SE's issue.

Second, You can buy The Ultimate Game Card at Walmart and a few other US stores. http://www.ultimategamecard.com/wheretobuy.html This will allow you to use the cards to purchase Crysta and pay for your account time. My fiance had to do this to get hi account working after SE told us to F'off. You will have to go through Ultmate Pay option under Purchase Crysta option in the Mog Station. If you are getting paypal blocked through them or the Game Cards are not working then call them (I posted their number in a previous post on this thread a few pages back) and they will help you get it sorted and the crysta on your account. They actually value customer service.

[shenirio]

I personally spoke to a Customer Service Rep from SE. They said that the current system is "Working as Intended"(yes, they said those words) and there is no plan to look into or change the current lock out system. He, Daniel (CS Rep's name), said it was the customer's fault that they were getting locked out and not SE's issue.

Second, You can buy The Ultimate Game Card at Walmart and a few other US stores. http://www.ultimategamecard.com/wheretobuy.html This will allow you to use the cards to purchase Crysta and pay for your account time. My fiance had to do this to get hi account working after SE told us to F'off. You will have to go through Ultmate Pay option under Purchase Crysta option in the Mog Station. If you are getting paypal blocked through them or the Game Cards are not working then call them (I posted their number in a previous post on this thread a few pages back) and they will help you get it sorted and the crysta on your account. They actually value customer service.

That is exactly what they told me as well but my other problem like some people the option to pay by crysta is not availible in my region, the only option some of us have is to pay by CC or Debit and after telling them that they just said they cant do anything and just left the chat. It is good that you and your fiance are able to play together now, but some of us that still cant play and probably wont be able to play unless we go buy another copy of the game and start over again. But that is not an option a company should give there customers and because we wont do this they will just ignore our cry for help and sweep our problems under the rug and forget about them.

[Iymala]

That is exactly what they told me as well but my other problem like some people the option to pay by crysta is not availible in my region, the only option some of us have is to pay by CC or Debit and after telling them that they just said they cant do anything and just left the chat. It is good that you and your fiance are able to play together now, but some of us that still cant play and probably wont be able to play unless we go buy another copy of the game and start over again. But that is not an option a company should give there customers and because we wont do this they will just ignore our cry for help and sweep our problems under the rug and forget about them.

I completely agree with you. I think their lack of concern for their (trying to be) paying customers is disgusting. I have never seen a company so callous to their customers and so unwilling to work with them to accept payment. Global Connect is who they use for their payment processing, and I am not sure what, if anything, they would be willing to do for you being locked out, but it could be worth trying to contact them to resolve the issue if you are still interested in playing. I believe someone posted their email earlier in the thread, and if you google search you may be able to find a phone number to contact them directly.

Another option, I am not sure about the regional restrictions, is you can purchase the Ultimate Game Cards online and the company will email you the game card pin (completely electronic) and you can use that card to buy Crysta. I am not sure if the issue is you are unable to access Ultimate Pay completely or what, but just something that may work.

So not get me wrong, I think it is asinine that we have to find loopholes to pay for a service that was advertised as being available. There is no excuse for SE's lack of customer service and consideration, and I truly abhor that I am financially supporting their business. I considered having my bank dispute the charges because of all of this, but in the end was convinced to continue to play because it was something my fiance and I enjoy together. The whole incident has left a very unsavory taste in my mouth, and I will never purchase or play another game SE is involved in. Like many others, once another game comes out (most scheduled around the time my sub is up) I will be grateful to move on.

[shenirio]

I completely agree with you. I think their lack of concern for their (trying to be) paying customers is disgusting. I have never seen a company so callous to their customers and so unwilling to work with them to accept payment. Global Connect is who they use for their payment processing, and I am not sure what, if anything, they would be willing to do for you being locked out, but it could be worth trying to contact them to resolve the issue if you are still interested in playing. I believe someone posted their email earlier in the thread, and if you google search you may be able to find a phone number to contact them directly.

Another option, I am not sure about the regional restrictions, is you can purchase the Ultimate Game Cards online and the company will email you the game card pin (completely electronic) and you can use that card to buy Crysta. I am not sure if the issue is you are unable to access Ultimate Pay completely or what, but just something that may work.

So not get me wrong, I think it is asinine that we have to find loopholes to pay for a service that was advertised as being available. There is no excuse for SE's lack of customer service and consideration, and I truly abhor that I am financially supporting their business. I considered having my bank dispute the charges because of all of this, but in the end was convinced to continue to play because it was something my fiance and I enjoy together. The whole incident has left a very unsavory taste in my mouth, and I will never purchase or play another game SE is involved in. Like many others, once another game comes out (most scheduled around the time my sub is up) I will be grateful to move on.

I dont have any other form of payment options availible to me besides CC and Debit so UGC wont help me it will just be a waste of money.

[Pendragon72]

FFXIV Game Time Cards are not available in the U.S., only for European Accounts.

Now this is BULLSH**

[Mikeyeli]

OK, I FINALLY got thru to SE Support on Live Chat, and actually got, what appears to be, a helpful explanation. My account is on a 30 day block, because of excessive attempts. Why 30 days, only SE can answer why they think that is appropriate. Personally, I think this is absolutely ridiculous, 24/48/72 hours would seem reasonable to me, but, apparently, SE thinks that's necessary.
.

This isnt clear to me, is your account on a block, or is the specific card on a block? So even if I try with a new card, ill just be making things worse?

Also, why cant they give this information here in this thread, the 30day block, is the most ridiculous thing ive ever heard when it comes to trying to pay an mmo.

[shenirio]

This isnt clear to me, is your account on a block, or is the specific card on a block? So even if I try with a new card, ill just be making things worse?

Also, why cant they give this information here in this thread, the 30day block, is the most ridiculous thing ive ever heard when it comes to trying to pay an mmo.

His account is what's being blocked not his card but even if you try any other type of card it will still give the same error no matter what type of card you use. The reason SE is doing this stupid block account shit is so they can limit the amount of gold farmers because acording to them there system is working the way it should but it is actually blocking legitimate players and making them lose money and it seems that they are fine with this

[Iymala]

This isnt clear to me, is your account on a block, or is the specific card on a block? So even if I try with a new card, ill just be making things worse?

Also, why cant they give this information here in this thread, the 30day block, is the most ridiculous thing ive ever heard when it comes to trying to pay an mmo.

The ability to pay with ANY credit card is blocked from your account for 30days. So in essence, yes your account is blocked from any time of debit/credit type payment. If you try with a new card, you will increase your blocked time on every single attempt.

[Mansayhi]

Got off a call with a se support center. They say it is the players fault for getting there credit card banned, and the only way to pay is to get the prepay cards.

You have offically pissed me the f*** off! I want my money back for the game!!!