Payment Method Registration Errors [Error Code 401 and 601]

[Tyro]

Dear Bublex,

I know its not your fault, but we really require some solution from Square Enix. I really want to play this game, I've been a fan even at 1.0, read all Letters from the Producer, watched all live ones, follow every single update on the FFXIV Blog, participated in Beta 1, 2, 3, 4 and Early Access. Never even once, doubted of SE, I don't think you guys can find a single negative post from me, on the contrary, I was called whiteknight several times.

Now I just want back some of the support I've given. I can't buy Crysta or use a Game Card as others have suggested since I'm from Southamerica. The ONLY option I have available is Credit Card Payment. I've entered 5 different credit cards (3 mine, 1 of my dad and 1 of my brother), waited 3 days, called SE support... honestly I don't know what else I can do.

I'm starting to think I'll never be able to play this game . Please SE help us.

[Millionaire]

I am having this problem as well, been almost a week since I could play. Tried 4 different cards visa/mastercard/AA/discover, paypal through my bank account and all, including my $100 ultimategamecard (?!?!?), got DECLINED. What do I do? Can I mail it to you or something?

[Vadis]

Just wanted to add a word about this issue specifically.

Financial institutions like banks are more then likely using security measures and practices that greatly surpass your own SquareEnix.
What your effectively saying when your asking us to green light refused transactions is basically leaving a door open for operations that should normally raise a red flag.

What should be happening in regards to this?

YOU should be contacting all relevant financial institutions to make sure YOUR methods of transacting comply with the greatest amount of financial institutions.

If you add such things as computer location matching payment address or forcing a single card for each account:

- inform us of this prior to registering our information.
- give us a means to register multiple or new locations for access or payment.
- DO NOT limit refusal to simple error messages that we have to spend weeks trying to figure out the specifics.
- delegate customer support to a group that can be more flexible to allocate resources to meet demands if you cannot offer the service adequately.

So far all your network infrastructure/connection/account issues shouldn't of derailed this bad if you had spent as much time preparing and providing resources above estimates for the first few months of online service instead of simply marketing and producing the game as if it was just a mater of getting it onto shelves.

[Orion31]

Just wanted to add a word about this issue specifically.

Financial institutions like banks are more then likely using security measures and practices that greatly surpass your own SquareEnix.
What your effectively saying when your asking us to green light refused transactions is basically leaving a door open for operations that should normally raise a red flag.

What should be happening in regards to this?

YOU should be contacting all relevant financial institutions to make sure YOUR methods of transacting comply with the greatest amount of financial institutions.

If you add such things as computer location matching payment address or forcing a single card for each account:

- inform us of this prior to registering our information.
- give us a means to register multiple or new locations for access or payment.
- DO NOT limit refusal to simple error messages that we have to spend weeks trying to figure out the specifics.
- delegate customer support to a group that can be more flexible to allocate resources to meet demands if you cannot offer the service adequately.

So far all your network infrastructure/connection/account issues shouldn't of derailed this bad if you had spent as much time preparing and providing resources above estimates for the first few months of online service instead of simply marketing and producing the game as if it was just a mater of getting it onto shelves.

Well said!!!

I've still been unable to play for about a week now. I've submitted 3 support tickets about a week ago, was told I would receive a reply within 48 hours, but nopes received no reply. I've tried 4 different credit cards from 4 different financial institutions all at different times but none work. I can't pay with Crysta because it is not available in my country, hence I can't do the Ultimate Playcard work around others have been doing.

I just want to play SE, please let me play your game.

[Aketo]

Well said!!!

I've still been unable to play for about a week now. I've submitted 3 support tickets about a week ago, was told I would receive a reply within 48 hours, but nopes received no reply. I've tried 4 different credit cards from 4 different financial institutions all at different times but none work. I can't pay with Crysta because it is not available in my country, hence I can't do the Ultimate Playcard work around others have been doing.

I just want to play SE, please let me play your game.

I wouldn't hold your breathe nothing short of going out of business or the masses of far more from 2.0 will get these people at SE to do a darn thing for us.

I mean refusing to take money that help keep you in business blows my mind yet here we are still unable to play and 60+ pages aka 3-4 forum topics later, we just get a copy and paste responses and nothing that they care nor are looking into the matter because they are still convince we or our banks are the heart of the issues not their beloved mog station.

[yatsuisme]

Just want to share with those who have access to pay with UltimatePay and still getting those failed messages...

Initially, they rejected my payment as well (I took the 180 days sub). I called them (877-703-6339) to ask why are they rejecting. It turns out this is my first transaction with them and so, they won't allow any "big" transaction. The customer rep also mentioned that once I have a few transactions with them, this payment limit will be taken off.

Now I took the entry sub with 30 days for 12.99$, tried again with UltimatePay, and the payment went through. I know some people won't have the add crysta option.... but hope my experience can help a few people here.

[Aketo]

Just want to share with those who have access to pay with UltimatePay and still getting those failed messages...

Initially, they rejected my payment as well (I took the 180 days sub). I called them (877-703-6339) to ask why are they rejecting. It turns out this is my first transaction with them and so, they won't allow any "big" transaction. The customer rep also mentioned that once I have a few transactions with them, this payment limit will be taken off.

Now I took the entry sub with 30 days for 12.99$, tried again with UltimatePay, and the payment went through. I know some people won't have the add crysta option.... but hope my experience can help a few people here.

Good to know you got back on, sadly I can not use this route and hope for the best for you in the matter, I can only hope with time they fix the matter.

[Erra]

Hello everyone,

I had same problem with my VISA Electron Card. I was getting 601 all the time, contacted SE Support and what they told me " After checking your details it appears that you were entering your card details incorrectly " I was like O.o wtf. So I thought well hey maybe they are right so, I checked again logged into Mogstation, typed everything on paper and then retyped it on GlobalCollect form guess what ERROR 601.

So then I was thinking I will try to register my card on PayPal ( thinking it will give me error saying that it is already registered ) to check if I'm really this dumb by putting wrong info on GlobalCollect form. Guess what ( remember I have VISA Electron ) there is no VISA Electron option on PayPal only VISA so I was like how the hell did I registered that, I probably had to choose VISA as only option.

That made me thinking, so I went to Mogstation and I choosed VISA option instead of VISA Electron and damn it went without ANY PROBLEM O.o

Maybe this will help other ppl with VISA Electron

[Sindweller]

Day 7 for me, zero chat response support, zero e-mail response support, zero forum further acknowledgement. Can such an issue be for real? This is so ridiculous coming from a suppose to be respectable company called Square Enix. Absolute rubbish service and worse is that some if not most players are very keen on getting this issue resolved because WE WANT TO play badly!

Just a reminder that patience is a virtue.

[ViciousValentine]

After noticing that SE has been taking $1.00 every time I get Error 401/601....it just made me more depressed... I am using exactly the same card I used in 1.0, so how can I be having so much trouble PAYING you!? I have tried 4 different cards with a variety of banks..do I need to fly to Japan and throw my money at you guys??!!