Payment Method Registration Errors [Error Code 401 and 601]

[TheKankler]

This is ridiculous. I am beginning to question my commitment to this game. I bought it when I first came out and went through the packed servers ordeal, and now this. I am beyond frustrated.

[Asternex]

Ok, I'm having this same problem. Got the game a month ago, trial ended and tried to sub.
Trying to go through all 103 pages would be a pain, so I would appreciate if someone could clarify this for me...

I tried REPEATEDLY (for the past 2 days) to sub with my credit card, buy crysta with paypal and whatnot. At this point my account should be locked from using that credit card for 30 days? or the whole account is locked from any type of payment?
I never saw the 24h wait message until I read it in the Support Center. :/

[Aegle]

Paid last month with no issues, now today i try to re-sub and getting Error code:406, gone through SE support and even contacted my bank which said my card is fine and SE has even had successful "bank checks" im going to assume its SE side.

Had no issues last month now my fingers are crossed this gets fixed so i can get the Lightning returns event done

[TheKankler]

SE doesn't care. That is very clear. A problem that they themselves acknowledged almost a year ago, still has no reliable solution or fix. It is obvious that they could not care less about us, as long as they are getting their money from the rest of the player base. It feels almost useless to even try to contact customer support, because I know that if they don't have the problem fixed by now, what will my phone call do a year later? This situation is mind boggling at the least.

[Niqote]

:3


--------------------------------------------------General frustrated QQing--------------------------------------------------

I've been using the same credit card to Pay SE for years, yesterday I received a error 406 for the first time and I have tried multiple submissions. Exp. date, Balance etc all are fine. Husbands account is fine and uses this exact same card.

--------------------------------------------------Current steps taken--------------------------------------------------

I have called my bank

The payment I sent though is pending, meaning my bank is not blocking it and they are just waiting for the transaction to end. I DID try multiple times but the bank would not accept the duplicate payments as they are waiting on the very first one to be approved

So the first time I got the 406 it was really accepted, then my second time I got a 406 it was rejected because there is already an identical payment pending.

After contacting SE Chat support - I now have to wait approx 24 hours for a email from the finance.

After 20 hours - No word from SE... and it will be the weekend for support now so I assume I will be unable to connect for a few days T_T

As for this morning - I've bought a time card. Fine, that's a band aid.
However I am getting pretty irritated that 2 of my retainers (Which hold my Gil!) are now locked and there is no other options to pay for them except for card methods.

I am going out to purchase a pre load debit card to try pay for my retainers with it... wish me luck please

--------------------------------------------------Conclusion and Solution--------------------------------------------------

And good news... My 'Load&Go' Visa prepaid card worked - I have purchased my retainers.

Oh and to clarify, I am Australian so this may or may not work for you ^^;;;;.
EU time card bought at CJS CD Keys and 'Load&Go' VISA bought at Australia post where they keep the giftcards

Hope that info helps someone else.

--------------------------------------------------Looming threat--------------------------------------------------

I'll still be chasing this 406 because it simply should not be an issue.

[MayhemProtocol]

Thank you for using the Square Enix Account Management System.
This e-mail has been sent to inform you that an error occurred when processing payment for FINAL FANTASY XIV: A Realm Reborn. As a result, automatic renewal has been suspended for your account.

Date: 09/12/2014
Payment Method: Credit Card/Debit Card
Service Account Name: FINAL FANTASY XIV 1

To reactivate automatic renewal, please proceed to the Account Services page in the FINAL FANTASY XIV: Mog Station.


An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 406)

#FFXIV #FFXIV406error

[ThistleChaser]

Why in the world is this still an issue? It's been a known situation for a YEAR now. Does SE not want customers? Our money?

I made the horrible mistake of trying to use my crysta to pay for an extra retainer, which seems to have deleted my credit card information from my account. Now, while trying to add it back in, I'm getting the 406 error. I'm seriously, seriously pissed.

[BroodingFicus]

Yeah. Same issue here. Made more laughable by trying to contact support only to have the form keep telling me my email address is formatted improperly. It is not I assure you. Also, my account was due to go through on the 18th...thats in four days. My account /WHICH WAS STILL IN THE GREEN/ is now shut down and I can't find a valid way to get it working. Also, there are now floating 1 dollar charges on my account. Thanks. Imagine how exhilarated I was to find out this is a year old issue.

UPDATE:

Does anyone have a solution to work around this? I tried making an ultimate pay account and I can't even figure out what that site is or is trying to do. Im not given hope by the overlapping text etc on their create an account page. I noticed a paypal option, tried that. It all processed, all says confirmed but no one is charging my card and I still have no crysta to use to subscribe. This is desk throwing levels of irritating right now.

UPDATE:

Well after a 20 min delay and trying twice, the crysta finally worked. Only now I was technically shorted the four days my account was still good for, support form still doesn't work and Im wondering if I'll be forced to buy crysta every month to keep playing. *fumes under thrown desk*. You'd think, I don't know, getting paid would be a priority. Pardon the sass, but I'm a bit cranky spending several hours on a Sunday working around a busted system. Long busted, may I remind you Square. However using paypal to buy crysta, to pay for the sub does seem to work. If not in a long, meandering fashion.

[Moonleg]

So here I sit, trying to subscribe with the very same card that I used to buy the game with no issue.

Error 601.

I assume it's because I live in Germany but keep all of my bank affairs in my home country of Denmark.

Should I just give up on playing FF14 ever again, or is this problem actually being fixed on a per-account basis?

EDIT:

http://support.eu.square-enix.com/fa...la=2&kid=68643

QUOTE: Additionally, these errors will occur if you are not currently in the country where your card was issued.

This means that Square-Enix happily took my money for the game itself, but now that it comes time to subscribing and actually getting my money's worth (because let's face it, the first month in an MMO is learning how it works), they flip me the bird.

Well SCREW YOU GUYS. This is nothing short of fraud. Either my money is good enough or not, this half-and-half is just pathetic.

[AllenaEvanstein]

What a shame that this issue is still on-going for over a year now..

I was able to use my cc for doing a world transfer but right after its giving me error 406 for renewing my subscription.. SE you need to fix your billing system..