Payment Method Registration Errors [Error Code 401 and 601]

[niwaar]

I am trying to change my payment. My subscription is due during the Early Access Period. However, my credit card on file expired and I have a new one, but the only option available to me currently is "Crysta". Please help.

[TitaniaZero]

I doubt they'll help. Always not their fault. Always bank's fault. WoW and all other American games with subs or buying things -never- have this issue. But Mogstation and various lightly used (Because of failures) non-US area online stores always do have this issue.

SE is lucky Paypal and Crysta still work... I like this game... but if that avenue is lost well good bye.

[Ranmyaku]

Try to disable adblock/no script, worked for me today.

This^.

Whitelist the site for adblock.
Using Ghostery? Pause blocking, don't just whitelist.
I have chrome so noscript isn't a thing so I instead use "ScritBlock" which you will want to "allow scripts globally"

What happens basically has the gloabalcollect in it's own sub-webpage frame that loads up separately from the rest of the page, so the blockers still attack it but don't always notify you that they're stopping certain actions/scripts.

#1 way to know if its your end or theirs. After pressing submit on your payment info do you immediately see it processing (with the little animiated globalcollect symbol) or does it go straight to 401/601? If its skipping that processing step it generall means it didn't get to process so it auto-blocks the transaction.

[waifugenerator]

I was dumb and kept re-trying my card 5 times and kept getting the Error 406 message. (After my monthly sub payment didn't go through) does anyone know if and how long my account will be locked from this? Really annoying especially during Early Access

[Seiker]

Last weekend, I've received issues of Error 401 as well. I've waited a while and tried again, repeating the process, but it still didn't work. So I tried using a different card for method of payment. Didn't work as well. I'm unable to purchase anything from the Mogstation, I can't purchase Crysta, I'm also unable to purchase anything from the Square Enix Online Store as well. Getting really disappointed with this.

[Elayeth]

I've bought fantasia potions from the mog station as recently as 5 or 6 days ago using my visa debit card, that same card was used for my last subscription to the game and the info was saved for recurring billing (meaning all my card details are correct, no user error there). I have over 80 dollars in the account too. Adblock is disabled, as well as any other browser extensions, I have tried on Chrome and Firefox. I tried using the card to purchase cheap dlc for a game on steam and it worked. Yet when I go to purchase anything on the mog station now or try to update my card info (my subscription auto renew didn't work either so now I'm unable to play the game) it gives me error 401 and error 601. (401 when trying to buy fantasia potions and 601 when trying to update card details for subscription.) I had this problem yesterday, waited 24 hours and it's still here today. I don't understand what the problem could be, all things indicate its a problem on square enix's end but I've seen no evidence online that anyone else is experiencing the same issue as recently as me.

[Zeonx]

Whats happening?

I have been paying for my account with the same card forever a VISA and now I can't pay my account whats going on?

I am getting Error 401 and Error 601 and all my information is correct, how you ask? I have been paying with same card forever, someone please fix this issue.

[Halcyon]

Well I'm lucky it turned out to just be ad-block affecting me today but aren't they supposed to have paypal by now? I know a lot of people rely on other methods of payment than credit cards and/or have more complicated error issues with mogstation. It's really appalling how long this has been happening with no response or solution.

[Nyalia]

After 15 months of paying with my credit card, no problem, suddenly I get told my sub was canceled because an error occurred. This is weird because nothing has changed with my credit card, and I use it all the time elsewhere, and I've never missed a payment or anything. I went in to re-enter the credit card info, and was told an "Error 601" occurred. I tried to get support, but SE's support system is terrible. After waiting on hold in chat for several hours, I decided to go looking for what was wrong and found this thread.

Nice to know the official response is, "You must have done something wrong, it certainly isn't our fault." Amazing, that customer service.

Even though I hate Paypal for all sorts of reasons, I bought some crysta via paypal and used that to renew my sub. Of course, I forgot about my inventory rental fee, and had to try to pay that afterward. But, you can't add less than $5 of Crysta. Sounds like a scam to me... So, now SE is holding $3 of my money hostage. It's not like $3 is a lot or anything, but it's the principle of the matter. When I can pay no problem via their system that favors them, but I can't pay via other methods for mysterious reasons, that definitely raises some flags. If this happens again, I guess I'll just report it to the BBB (not that that does anything either) =\

[KisaragiKanako]

Lucky for players in countries that SE will sell Crysta to.

For those of us that do not have that option... suddenly one day your subscription goes BOOM and all of the items held inside our retainers are suddenly held hostage... with no means of getting them back until the accounting department decides to get done with 'investigating'.

Business that does not want to earn money is a bad business.