Lately I've been trying to upgrade my account to digital collectors edition but I was receiving repeatedly a sad moogle with error 401.
Also,a few days later, my subscription ran out, and when I try to activate it again and buy another 90 days, I receive a sad moogle with error 601.
I am not sure anymore how many times I tried to purchase either of these 2 services, because I was trying out all of SE advice (private browsing, no addons, etc) which only resulted in more sad moogles, so it's possible I now have 30 day penalty, although I am quite certain I have not been entering incorrect information because I always type very carefully when purchasing online services.
I am hoping you can help me resolve these issues (account upgrade and account reactivation) because meanwhile I am unable to play FFXIV, and the sight of all these depressed moogles is very heart- breaking