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  1. #1
    Player
    Fonou's Avatar
    Join Date
    Aug 2013
    Posts
    114
    Character
    Fonou Nomura
    World
    Cerberus
    Main Class
    Gladiator Lv 70
    On my side, I was able to fix it with SE Europe.
    I had to send my credit card picture (showing only the 4 last digits) and also a copy of my ID and then they allowed my credit card.
    I can finally use it now...

    In any case, SE, change your verification method for payment!
    (0)
    "I am the master of my fate, I am the captain of my soul"

  2. #2
    Player
    LydallMomoda's Avatar
    Join Date
    Aug 2013
    Posts
    85
    Character
    Lydall Momoda
    World
    Masamune
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Fonou View Post
    On my side, I was able to fix it with SE Europe.
    I had to send my credit card picture (showing only the 4 last digits) and also a copy of my ID and then they allowed my credit card.
    I can finally use it now...

    In any case, SE, change your verification method for payment!
    Did the same too and it works, but now I can't use my card again.
    (0)

  3. #3
    Player
    AyaneSL's Avatar
    Join Date
    Apr 2014
    Posts
    35
    Character
    Ayane Elysion
    World
    Moogle
    Main Class
    White Mage Lv 70
    Quote Originally Posted by Fonou View Post
    On my side, I was able to fix it with SE Europe.
    I had to send my credit card picture (showing only the 4 last digits) and also a copy of my ID and then they allowed my credit card.
    I can finally use it now...

    In any case, SE, change your verification method for payment!
    Quote Originally Posted by LydallMomoda View Post
    Did the same too and it works, but now I can't use my card again.
    Did the same and it works, SE Europe support team gave me prompt and helpful replies. As soon as I am able to use my card again, bought a certain amount of Crysta for emergency uses (retainers, eternal bond, etc.) Hope this is really not going to happen again!
    (0)