Payment Method Registration Errors [Error Code 401 and 601]

[Frapp]

To everyone still experiencing 401 issues, I may have isolated a workaround you can try.

Most people nowadays (especially us net-savvy folk) use a combination of alternate browsers, No Script, Ad Block, Ghostery, Do Not Track, et al. Security settings are nice and tight. After speaking with a chat agent, I was informed that the back end error (for me) was "Null Value not allowed for expiry date". Something in part of my security cocktail was forcing that to happen.

1) In your preferred browser, try to white list or turn off security settings for Square Enix, Global Collect, Mog Station, etc.
2) Failing that, use a basic browser such as Safari or Internet Explorer (IE ended up working for me on the first try. Went straight to Mog Station, no browsing elsewhere).

[MorbidAngel]

To everyone still experiencing 401 issues, I may have isolated a workaround you can try.

Most people nowadays (especially us net-savvy folk) use a combination of alternate browsers, No Script, Ad Block, Ghostery, Do Not Track, et al. Security settings are nice and tight. After speaking with a chat agent, I was informed that the back end error (for me) was "Null Value not allowed for expiry date". Something in part of my security cocktail was forcing that to happen.

1) In your preferred browser, try to white list or turn off security settings for Square Enix, Global Collect, Mog Station, etc.
2) Failing that, use a basic browser such as Safari or Internet Explorer (IE ended up working for me on the first try. Went straight to Mog Station, no browsing elsewhere).

Thank you for this. Was getting 601 error when trying to renew from Firefox (No Script and Ad Block Installed, disabled both) , switched to Chrome and went right through.

[ShirKirakira]

To everyone still experiencing 401 issues, I may have isolated a workaround you can try.

Most people nowadays (especially us net-savvy folk) use a combination of alternate browsers, No Script, Ad Block, Ghostery, Do Not Track, et al. Security settings are nice and tight. After speaking with a chat agent, I was informed that the back end error (for me) was "Null Value not allowed for expiry date". Something in part of my security cocktail was forcing that to happen.

1) In your preferred browser, try to white list or turn off security settings for Square Enix, Global Collect, Mog Station, etc.
2) Failing that, use a basic browser such as Safari or Internet Explorer (IE ended up working for me on the first try. Went straight to Mog Station, no browsing elsewhere).

THANK YOU.

I have an account, my husband was making his own account this morning and his payment kept getting rejected. What the??? We both use the same credit card, in fact my current subscription is being paid with it. I switched over to basic Internet Explorer and was able to process the payment through that web browser. (Before I was using Firefox with security add ons, which I did try disabling first, to no avail).

[siverstorm]

After speaking with a chat agent, I was informed that the back end error (for me) was "Null Value not allowed for expiry date". Something in part of my security cocktail was forcing that to happen.

It's actually funny that you mention this now that I think about it. All my support agents kept telling me they couldn't view errors or anything of the sort.

[touya]

To everyone still experiencing 401 issues, I may have isolated a workaround you can try.

Most people nowadays (especially us net-savvy folk) use a combination of alternate browsers, No Script, Ad Block, Ghostery, Do Not Track, et al. Security settings are nice and tight. After speaking with a chat agent, I was informed that the back end error (for me) was "Null Value not allowed for expiry date". Something in part of my security cocktail was forcing that to happen.

1) In your preferred browser, try to white list or turn off security settings for Square Enix, Global Collect, Mog Station, etc.
2) Failing that, use a basic browser such as Safari or Internet Explorer (IE ended up working for me on the first try. Went straight to Mog Station, no browsing elsewhere).

You Ma'am/Sir, have become my own personal Jesus Christ!

TO EVERYONE EXPERIENCING THIS! THIS JUST WORKED!!!!! Opened IE (which I freaking loathe) and just copied the mogstation link from firefox over so it wouldn't go anywhere else. and BAM, payment went through no issues. So all these errors ARE our fault from our security settings haha. Sorry for the double post, but I am SOOOOOO freaking glad I get to play now <3.

[siverstorm]

You Ma'am/Sir, have become my own personal Jesus Christ!

TO EVERYONE EXPERIENCING THIS! THIS JUST WORKED!!!!! Opened IE (which I freaking loathe) and just copied the mogstation link from firefox over so it wouldn't go anywhere else. and BAM, payment went through no issues. So all these errors ARE our fault from our security settings haha. Sorry for the double post, but I am SOOOOOO freaking glad I get to play now <3.

Yeah I do that for all of my purchases from SE (learned the hard way a few years back) they still just randomly rejected my card and I'm SOL from the support side lol. It's been too long without a paypal option also ;u;

[wwdragon]

Just tried a payment and boom errors 601 and 406. Just had a chat with a agent who advised me to try again in 24 hours Ugh I just want to play.

[ManweSulimo]

To everyone still experiencing 401 issues, I may have isolated a workaround you can try.

Most people nowadays (especially us net-savvy folk) use a combination of alternate browsers, No Script, Ad Block, Ghostery, Do Not Track, et al. Security settings are nice and tight. After speaking with a chat agent, I was informed that the back end error (for me) was "Null Value not allowed for expiry date". Something in part of my security cocktail was forcing that to happen.

1) In your preferred browser, try to white list or turn off security settings for Square Enix, Global Collect, Mog Station, etc.
2) Failing that, use a basic browser such as Safari or Internet Explorer (IE ended up working for me on the first try. Went straight to Mog Station, no browsing elsewhere).

OMG THIS WORKED FOR ME TOO! /endthread

However in the future, the error message should guide the user to use internet explorer.