Payment Method Registration Errors [Error Code 401 and 601]

[siverstorm]

I've gotten more helpful responses from Global Collect customer support than I did from SE support. EU support helped answer my questions, but ultimately couldn't do anything for me as my account is not an EU account.

Please read all of my points before commenting, the following is not an instant solution. It is a way to help put pressure on SE to either fix their current system or re-introduce the PayPal method faster.

To see this issue fixed in the long term I would suggest everyone do the following:

• Verify the error is with SE, call your financial institution and VERIFY the payments were being authorized. Failure to ensure this weakens your argument to the point where it's worthless.
• Verify your SE account information is identical to the information on your credit card. Meaning address, email, phone number, etc is identical between the two (this technically shouldn't NEED to be done but I know some payment processors use that information to verify purchases).
• Once you've ensured the above try contacting Global Collect about the issue. http://www.globalcollect.com/company/contact

PLEASE NOTE: Global Collect is a payment PROCESSOR, all they do is take the response from the bank and return it to square enix. Square Enix then approves or rejects after. Please do not attack/bombard the GC service reps (this technically goes for SE too...as aggravating as NA support has been). Since this issue directly affects their business, and they actually care about making money from the looks of it, they will also put in effort to contact SE and see this through.

I've been told that they are aware that this issue exists and is also trying to contact SE about it. If you send them a polite message about it they might be able to help us in the long run. You need to explain that your payments are verified on your financial institution's end, it means that they saw the approval and passed it onto SE who then rejected it. IF you lie about your payments being approved it will only hinder progress, so please ensure and verify everything you can.