This is my original post:

I've been trying to transfer to a new server since Friday or Saturday. I keep getting an error 401. I emailed SE and got a ticket number, they never got to my ticket over the weekend so I called Monday. I was told to make sure my bank wasn't blocking Square Enix or Global Collect. Tuesday I call my bank and they tell me they are not blocking anything and that in fact SE is not communicating/connecting to my bank.

I've tried to look at solutions online with no luck.

Quote Originally Posted by Bublex View Post
Hello,

We are aware of a number of customers experiencing issues when trying to set up their subscription for Final Fantasy XIV: A Realm Reborn.
Customers affected by these issues are receiving either a 401 or a 601 error code message when attempting to enter their payment information.

If you have encountered either of these error messages, we recommend that you take the following steps:

1.) Make sure that you are entering all of your card information (CC#, expiration date, CVV#, etc) correctly.
2.) Make sure that your financial institution has all of your latest billing information (address, name, etc).
3.) Contact your financial institution to make sure there no issues with your account.
4.) After taking the preceding steps, if you are still encountering error code messages, please wait 24 hours and then try again.

For additional support please contact our Support Center here.
When contacting the Support Center, please note that you will need to verify your account information.

Now, I've done all 4 things posted above. Today when I get a hold of Danielle SE phone support (after waiting over 24 hours to try again), she tells me that because I tried multiple times to transfer servers that SE security LOCKED my account from making any payments with any card FOR 30 DAYS! And that it was my fault because I tried more than once and that other people resolve the 401 issues other ways.

This is a HUGE issue since I have 20 days left from my subscription (so how am I supposed to pay for my sub after the 20 days?) and I need to get to my new guild before the patch.

Danielle would not put me through with her supervisor and said there is nothing she can do for me. She can't even just grant me a transfer or let me pay for the transfer over the phone. They have been giving me excuse after excuse for the 401 error. I've used my same card on this account since 2010. I used another one just to make sure it wasn't that particular card.

Has anyone gotten this same issue? Is there some way to bypass this and get a transfer? Is Danielle from SE support telling the truth about not being able to help me in any way or just being down right worthless.

Thanks!