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  1. #1
    Player
    LydallMomoda's Avatar
    Join Date
    Aug 2013
    Posts
    85
    Character
    Lydall Momoda
    World
    Masamune
    Main Class
    Conjurer Lv 50

    Want their actual attention for this issue? Then bring it to Court.

    Quote Originally Posted by Goldir View Post
    [/COLOR]"

    And then I called my bank to ask if I have been charged. It turns out that every single time I went through the process and received this error, I got a $1.00 preauthorization charge on my account. They said that the preauth charges were approved, but then when the data got sent back to MasterCard, it somehow doesn’t make it to the company doing the preauths. Mind you, this was for a $14.99 monthly subscription, and I went through this process multiple (more than 7) times. I was sincerely hoping I didn’t get $105-$150 in “single month” billing charges on my card two days later. [/I][/B]
    .
    I remembered they said will refund $1 after test transaction success. I gonna go to my bank to check this on Monday, if it is really being charged and no refund. I think I will bring this to court. YES, I say COURT!

    Here the email I received from Support Centre

    Dear xxxx,

    Thank you for contacting the Square Enix Support Centre.


    We are sorry to hear that you have encountered an error when making Mog Station transactions.

    Please note any amounts of £1/?1/$1.45 removed from your account during each attempt are only test transactions, which will be refunded very soon if they have not already.
    If the test transaction (?1/£1) was successful, however the actual subscription transation has been denied, it would be useful if your bank could do a comparison between these two transactions to see if there is anything different in the way the two transactions are being handled on their end which might cause this. blah blah blah
    (0)
    Last edited by LydallMomoda; 10-19-2014 at 06:12 AM.

  2. #2
    Player
    Cynells's Avatar
    Join Date
    May 2014
    Posts
    2
    Character
    Cynells Cynellssy
    World
    Cerberus
    Main Class
    Lancer Lv 9

    Same problem, Error 406

    I can't renew my account for this error code: 406, I'm from Peru and I have only one way to pay at this moment, for credit card visa

    Well...
    (0)

  3. #3
    Player
    Phrixus's Avatar
    Join Date
    Jul 2012
    Posts
    4
    Character
    Phrixus Griffon
    World
    Tonberry
    Main Class
    Marauder Lv 50

    Error 401

    I get this too when I now tried to update my sub and move from Coeurl to Lamia. I tried my own card, my mothers card, and my friends card. 401 every time. SE I really love this game, why do you make it so difficult to pay for your services? I use Steam, play Warframe and other games with microtransactions and there everything works flawlessly.

    Change your payment provider, or add Paypal support to EU accounts or something to solve this, please -.-
    (0)

  4. #4
    Player
    Erevis's Avatar
    Join Date
    Oct 2014
    Posts
    1
    Character
    Erevis Cale
    World
    Behemoth
    Main Class
    Gladiator Lv 50
    It's like ths across the board doesn't matter where your at EU, JPN or the americas everythings down. and it's a load of crap they need to take a que from other MMO's and fix this crap.
    (0)