Payment Method Registration Errors [Error Code 401 and 601]

[Zareka]

So my subscription lapsed a few days ago and I've been wondering whether to renew this sub, or go and see what's happening in WoW. I thought I'd choose FFXIV.

Looks like SE made the decision for me!

edit: Hahaha, oh wow. I've been repeatedly getting the 406 error, and I've been trying my mother's card since mine wasn't working at all. She's just came through to inform me SE have taken off the £1 verifcation FOUR TIMES, and yet won't take the payment for the subscription fee. I am so freaking done with SE and their crappy payment system. No, I am not going to fork over £17+ for a timecard when I only want to buy a £7.69 month. Christ, I've never seen a company so intent on making it difficult for me to give them money. I am livid.

edit 2: misread the topic title and thought this applied to error 406 too. From a quick google search it sounds like much the same problem, though.

[Schala_Shaska]

So i've reported this to global collect and they asked for a screen shot. you can email them at cs@globalcollect.com you could probably reference my case #00317141. *doesnt expect this to be up long thanks to moderators*

to the forum admin : i'm only doing this because of your complete lack of customer service. Global Collect doesn't see it on their side, that means the problem lies within SE and GC, not me, not my bank. The funniest thing is, your customer service rep, even though i was referring to FFXI and made that clear, recommends FFXIV prepaid cards... are you kidding me?

[LydallMomoda]

So now I also joined this error party huh?

I was trying to use my debit mastercard to renew my subscription in this 2 days but just keep getting error 406. Tried buy Crysta same result. Same as above posts, sent ticket to support centre, the same reply as all of you, called bank customer services, they said that was no records at all of transactions to Square Enix in this 2 days except the $1 charges. It is apparently SE problem not our bank's faults. I just bought game time card 60 days from a game website (the method I really want to avoid to cause too expensive), this is my last chance give to SE, if this problem still can't solved before my 60 day sub ended then I will say goodbye to this game and SE and won't recomment other people to play SE games anymore because customer service is TEBBRILY BAD!

[LydallMomoda]

[/COLOR]"

And then I called my bank to ask if I have been charged. It turns out that every single time I went through the process and received this error, I got a $1.00 preauthorization charge on my account. They said that the preauth charges were approved, but then when the data got sent back to MasterCard, it somehow doesn’t make it to the company doing the preauths. Mind you, this was for a $14.99 monthly subscription, and I went through this process multiple (more than 7) times. I was sincerely hoping I didn’t get $105-$150 in “single month” billing charges on my card two days later. [/I][/B]
.

I remembered they said will refund $1 after test transaction success. I gonna go to my bank to check this on Monday, if it is really being charged and no refund. I think I will bring this to court. YES, I say COURT!

Here the email I received from Support Centre

Dear xxxx,

Thank you for contacting the Square Enix Support Centre.


We are sorry to hear that you have encountered an error when making Mog Station transactions.

Please note any amounts of £1/?1/$1.45 removed from your account during each attempt are only test transactions, which will be refunded very soon if they have not already.
If the test transaction (?1/£1) was successful, however the actual subscription transation has been denied, it would be useful if your bank could do a comparison between these two transactions to see if there is anything different in the way the two transactions are being handled on their end which might cause this. blah blah blah

[Cynells]

I can't renew my account for this error code: 406, I'm from Peru and I have only one way to pay at this moment, for credit card visa

Well...

[Phrixus]

I get this too when I now tried to update my sub and move from Coeurl to Lamia. I tried my own card, my mothers card, and my friends card. 401 every time. SE I really love this game, why do you make it so difficult to pay for your services? I use Steam, play Warframe and other games with microtransactions and there everything works flawlessly.

Change your payment provider, or add Paypal support to EU accounts or something to solve this, please -.-

[Erevis]

It's like ths across the board doesn't matter where your at EU, JPN or the americas everythings down. and it's a load of crap they need to take a que from other MMO's and fix this crap.

[Strawhat]

How hard is it to charge a damn credit card? I mean seriously, you'd think it was rocket science the way Square-Enix manages to F- it up every time. Every other MMO manages to do it perfectly fine...

If only I could go back in time to my teenage self and tell him not to play Final Fantasy 7...

[tertatos]

So they ignored 90% of the content of my message but ultimately said exactly what I expected regarding the solution about emailing SE a picture of your credit card:



The rest was a copy paste auto reply of what we already know (with continued blame pushing on my bank lol). And the suggestion that I should effectively give up on my extra retainers, and continue to pay more than the standard for subscription fees using game time cards until this magical paypal solution becomes a thing.

The Eu part of customer services is really good, they replied my mail politely, they tried to help me even though i am on a Na account.

Meanwhile, Na customer services is fucking horrible,
it is literally the worst customer services i have ever seen,
Wanting both of your secret question's answer and email registered under your account just for the sake of support center services is just fucking stupid, it is like begging those worker to steal your account, and guess what? Eu support center doesn't require your secret question's answer to get their services.
And all the fucking time, they have only one Cs to do the job -- Agent.Jxrdxn, why the fuck they have only 1 customer services for such a big company?? And he is impolite and lazy as fuck, all the copy paste replies is fucking making me mad.
They should fire him and the officer of that department for god sake if they actually want to improve their customer services.

[LydallMomoda]

I'm very angry and depressed now, but I'm still waiting for the hope of able to use my debit card again to pay subscription/any services in Mog Station. Why this shit happened during bloody weekends. Monday, please come quick!