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  1. #11
    Player
    siverstorm's Avatar
    Join Date
    Nov 2013
    Posts
    288
    Character
    Vivian Grimelka
    World
    Diabolos
    Main Class
    Lancer Lv 60
    So I made 12 failed payments when I originally received this error (I did not know about the blocks at the time but I did keep track for my own purposes). After waiting 14 days I tried again with another failed payment, waited 3 more days and got another failed payment.

    I'm literally at a loss here. The "solution" mentioned before seems to only apply to EU accounts. I've contacted support yet again for either confirmation of that solution or for an NA solution but considering my previous responses from them I doubt they'll be any help still.

    I've verified no issues with my financial institution about 3 times now (no issues with card, all of the $1 verification charges were authorized, etc) yet the payment processor still fails for no reason. So now my last plan is to wait until November 19th to try again before my game card sub runs out, since who actually knows how their system works anyway? Fuck me for wanting to pay SE and play a game with my friends right?

    I'm also waiting to hear from support again (probably just to tell me that the credit card whitelisting service doesn't exist on the NA side).

    EDIT:

    Is there anywhere we could make posts about this issue that could actually be seen by SE? It's painfully apparent that they're not exactly acting on these (i.e. reading the forums) if the problem has been persisting since XI. While working on adding a paypal solution is great and I will end up using it at this rate, the main problem is their horrendously buggy payment processor. I don't even know the internal workings of the system but for a company as large as SE the fact that there are so many problems that add together to make a significantly larger problem is incredible.

    I don't know why my card originally failed, maybe there actually was a legitimate reason for it. SE doesn't track errors or keep records of failed payments according to their support so we never actually know. But because of this my card still has issues processing and they don't even keep a record of how long the block is on our account (which I deem impossible, there's a block that exists and that data is kept somewhere).
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    Last edited by siverstorm; 10-18-2014 at 12:57 AM.