Payment Method Registration Errors [Error Code 401 and 601]

[Marcie]

I have had a response for SE!

From: support_eu_ol@square-enix.com

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


Following upi from our recent email conversation regarding the error 406 you reported,

We would like to ask you to please ensure that there are enough funds in the account the card belongs to and please send us an image of the card to sel-id@square-enix.com to be able to whitelist it and for you to use it.

We apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


I hope this works!

[siverstorm]

I have had a response for SE!

We would like to ask you to please ensure that there are enough funds in the account the card belongs to and please send us an image of the card to sel-id@square-enix.com to be able to whitelist it and for you to use it.

Maybe this is an EU feature, but sending your credit card info via email (whether it's an image or plaintext) feels like a setup for a bad time. I mean if it works, then hey, nice.

[kawaiiryuko]

Did it work? I'm in NA and having problems with my credit cards - I've tried four cards, all rejected. Given the number of $1 pre-auth transactions I see, I'm guessing I'm locked out. :( And with the NA support center gone until Monday..wtf!

Why is it so hard to pay you, SE???

[Marcie]

They've passed my information onto the right department - I'm awaiting a response with an outcome of my situation, hopefully they will whitelist my card.