Payment Method Registration Errors [Error Code 401 and 601]

[KupoKwark]

Haven't come across any of these issues with Blizzard, but I don't play WoW or D3, so maybe the problems are exclusive to those games. The must play online part of bnet 2.0 may be annoying for sc2 players, but is ultimately a scheme to keep ownership of custom maps, and isn't actively preventing players from paying. Of course it helps that sc2 doesn't have a subscription.

[siverstorm]

Agent Jordan R: Hello. If you are receiving an error 601, 406, or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt.

Agent Jordan R: Unfortunately as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was.

Agent Jordan R: Unfortunately, the billing system is a fully-automated system. There is no person or persons overseeing the transactions and manually choosing which cards to decline. But once an error 401/406/601 is given, a 24 hour hold is placed on the account and any further attempts for payment will automatically get declined by the billing system. At this point, we can only advise to wait 24 FULL hours and try again tomorrow, preferably using a different browser and/or PC. Unfortunately, there is nobody in the Support Center with manual controls to the automated billing system and we do not possess the proper tools to bypass these errors. We sincerely apologize for the frustration this may be causing you, but unfortunately, we can only provide the suggestion to please remain patient and try again in 24 hours.

Is what I got back from SE support. Which is pathetic really....because I was on the phone with my bank 10 minutes prior to this communication and they told me that there were no rejected payments just the several $1.15 transactions that were authorized. So both sides are saying nothing's wrong on their end. (I've also already waited 24 hours from when I started having this problem yesterday, but what will hurt with trying again.)

I think the biggest pressing issue is that I'm being told there isn't a single human who monitors the billing/payment processor (which kinda makes sense), or is able to see decline information (which doesn't make any sense). Between my bank and square enix I'm more inclined to believe the problem is with SE.

In regards to the dollar charges.

Agent Jordan R: The fees you are referring to is not a fee but a pre-authorization hold to verify funds are available on the account. The hold is $1.00 but will fall off the account after a few days. We apologize for the confusion this may have caused.

If it's true that the 24 hour wait periods stack then I need to wait two weeks before trying again (the twelve 1 dollar charges on my card). Which is also something I was not told by the agent before the chat was closed.

[KupoKwark]

So after waiting several days (maybe as much as a week) without attempting to buy a subscription. It suddenly decided to work today. Probably due to those invisible 24 hour automatic denial periods.

[Marcie]

Bloody pathetic! I have been away for 1 week on vacation...!

[siverstorm]

Just received an email from support as well, confirming I need to wait two weeks.

If you attempted this method of payment multiple times with a failed result, there is a possibility of a longer block being placed on the account. This block can last 30 days. If you have done this, you will need to use a different billing method.
Thank you for contacting the SQUARE ENIX Support Center.

Only option is to get game time cards until it tides over. Which is doubly unreassuring because there's nothing preventing SE from declining the payments again in two weeks.

They should at least let me withdraw all the items and gil on my extra retainers....this is silly.

[Marcie]

Just received an email from support as well, confirming I need to wait two weeks.



Only option is to get game time cards until it tides over. Which is doubly unreassuring because there's nothing preventing SE from declining the payments again in two weeks.

They should at least let me withdraw all the items and gil on my extra retainers....this is silly.

I agree with this!

[GirlNamedCorrieTuna]

It would be fantastic if they allowed people to pay using PayPal again...These errors are insane. Why won't you take the money I'm trying to throw at you, SE?? I don't want your GameTime cards. I want to renew for 180 days and not be charged extra (14.99 per month instead of 12.99 per month) plus I want to still have use of my additional retainers--or at least get my stuff from them. Fix your system!!

[DarkStaoneDragon]

I'm wondering as to why SE doesn't just add a paypal option?

I mean its not hard is it to just add a "check out with paypal" or subscribe using "paypal" option in the mogstation?

This I can't hit like enough. SE stop supporting Playspan so my wife and I can't pay for our subs. and retainers.

[Marcie]

I have had a response for SE!

From: support_eu_ol@square-enix.com

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


Following upi from our recent email conversation regarding the error 406 you reported,

We would like to ask you to please ensure that there are enough funds in the account the card belongs to and please send us an image of the card to sel-id@square-enix.com to be able to whitelist it and for you to use it.

We apologise for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/


I hope this works!

[siverstorm]

I have had a response for SE!

We would like to ask you to please ensure that there are enough funds in the account the card belongs to and please send us an image of the card to sel-id@square-enix.com to be able to whitelist it and for you to use it.

Maybe this is an EU feature, but sending your credit card info via email (whether it's an image or plaintext) feels like a setup for a bad time. I mean if it works, then hey, nice.