Payment Method Registration Errors [Error Code 401 and 601]

[Kenzie]

Same issue. My trial ended today, and kept getting an error. Contacted support multiple times! First time they suggested I use another browser, then didn't even bother to wait a few minutes for me to try it out and good bye. Didn't work, so I go back to support and they claim it's a problem with my credit card and asks me to contact my CC company. Didn't work. Next time I was told to try Paypal. Didn't work. Then they said it must be a problem with Paypal, and suggest I contact them. Didn't work. Then they tell me to attempt to purchase crysta outside using UGC. That finally worked.

Now I see that UGC is going out of business soon. GG?

I don't like to be negative, but with their poor approach to just seemingly lay the blame elsewhere when it's evidently on their end, they will no doubt lose many subscriptions, including mine (unless they can find another source like UGC.) Hopefully then they will wake up and finally address this issue with the amount of attention it deserves.