Payment Method Registration Errors [Error Code 401 and 601]

[danizzle]

My workaround for the treacherous 401/406 error is buying the Ultimate Game Card and using that to pay for crysta. Then use that Crystal to purchase subscription of FF14. It's a tedious process but this seems to work for me every time. I also get 401/406 error when I try to use my credit card to purchase Crysta directly from the Square Enix Account Management site.

So...

1. Purchase Ultimate Game Card from pcgamesupply (You get the codes immediately)
2. Purchase Crysta using Ultimate Game Card from Square Enix Account Management Site
3. Log into Mog Station and purchase subscription using Crysta

[crywhite]

I tried to make the payment yesterday, and is giving me that error and also have taken me 1 euro per attempt bank to pay, it's a shame really, every time I try to play gives me problems is to denounce them. The worst thing is that this error and seen so been giving since last year ...

[abgelREAPER12]

I understand that my early access has ran out and I need to renew my account. But I am unable to do so when I cant use my credit card and I am getting charged a dollar for each attempt. I contacted my bank and they say there are no problems with my card. I contact FFXIV customer service and stay on the line for an hour on hold and no one ever answers. I've even sent multiple emails and still no response. So now I cannot even pay to play their game. Worst customer service ever.

[abgelREAPER12]

I understand that my early access has ran out and I need to renew my account. But I am unable to do so when I cant use my credit card and I am getting charged a dollar for each attempt. I contacted my bank and they say there are no problems with my card. I contact FFXIV customer service and stay on the line for an hour on hold and no one ever answers. I've even sent multiple emails and still no response. So now I cannot even pay to play their game. Worst customer service ever.

[turki18]

hi , I can use Final Fantasy XIV: A Realm Reborn (US) UGC-$15 for subscription ? or now

[Sixtail]

I tried to resubscribe this morning and I got error 406 when I reached the end of the process. When I checked the credit card logs online, I see 1 dollar charges for each attempt.

[ChiefMohican]

What is frustrating to me is that I purchased the Digital Collector's Edition with credit card and turned right around and tried to renew my subscription with the same card. Error-Code: 406. Checked my accounts' activity and see that the Digital Collector's Edition payment for $19.99 is pending along with two $1.00 transaction from when I attempted to renew my subscription. Twice! Explain that one Square Enix? And for sanity's sake, I tried another credit card and guess what?

"An error has occurred.

Please confirm the status of any relevant options and then try again.

For details, please contact the Square Enix Support Center.

(Error code: 406) "

Deja Vu! This is ridiculous. You sell me on your drug and I get addicted. Now, I'm throwing my money at you to get that high again. Is there a treatment center for FF addicts? I want to check myself in!!!!

[Najara]

For some reason the only option I'm getting is to use the Steam Wallet payment(I bought the game using Steam back in February, but used Crysta to pay for the subscription last month during March.) I thought I'd use the same steps this month and added crysta onto my account but there's no other payment options.

Is there something missing or wrong? If this is working as intended, then I want a refund, as well as some sort of notification that Steam accounts cannot use Crysta for their payment method(which is just ridiculous.) please fix this, SE.

[ChiefMohican]

UPDATE: I just don't get it. I was able to renew my son's subscription today with same credit card with no issues. I got two sons that play the game as well. Took the payment as normal. I go back to my account to see if I could renew and got same error. There is something related to my upgrade from ps3 to ps4 as to why I am getting that payment error. I can't do anything more except to rely on Customer Support on Monday.

[ewright33]

Square Enix has the worst customer service. I see a million of questions, myself included, ticket submissions from paying customers and they give us cookie cutter responses. I think we all know what to do. (Stop playing, stop paying, and discourage others to do the same). I only wish it was as difficult to get money out of consumers as it is to get satisfactory problem fixes out of Companies. I should have seen this coming. This was the most headache causing account creation process I have ever experienced. Everything is just clumsy and clunky.