Payment Method Registration Errors [Error Code 401 and 601]

[Beydude]

Cannot use card for payment gives me a error 406. I have a screen shot of it. Also I have called my bank card and there is nothing wrong on their end. Also noticed four $1 amounts taken out of my account with Square Enix name on it. I have tried using the cratals payment using paypal and that does not also work. i have contacted support and they have not given any resolution to the issue. They just state to do the same thing I am trying to do which is to pay for my account. My 3 friends did not start playing because of the service of the mog station and now I am having this issue and cannot play. Which if it does not get resolved soon i would just rather quit the game. It a great game it just that your mog station site just does not work or has issues.

[ariannef]

Cannot renew my subscription!

I waited 48 hours and tried again and had the same error. Both my credit card & my PayPal were rejected! My CC company says they don't have a record of any charge attempts and I've used it regularly for other things over the last 96 hours without a problem. On my PayPal account, the transaction goes through only to be cancelled & refunded by the seller!

When I went online for chat support (at the correct times) - there was no chat support function available -only email. It took them almost 3 days but they've just emailed back that they can't answer through email that I have to call their long distance number or use chat!

Is there a billing department I can call? rather than clog up technical support? This is becoming ridiculous!

[Myobi]

Cannot renew my subscription!

I waited 48 hours and tried again and had the same error. Both my credit card & my PayPal were rejected! My CC company says they don't have a record of any charge attempts and I've used it regularly for other things over the last 96 hours without a problem. On my PayPal account, the transaction goes through only to be cancelled & refunded by the seller!

When I went online for chat support (at the correct times) - there was no chat support function available -only email. It took them almost 3 days but they've just emailed back that they can't answer through email that I have to call their long distance number or use chat!

Is there a billing department I can call? rather than clog up technical support? This is becoming ridiculous!

Are you using “UltimaPay” to make the payment?

[ariannef]

Are you using “UltimaPay” to make the payment?

I tried all options available to me : direct CC and UltimatePay with CC, PayPal in numerous configurations. I ended up calling customer service and they recommended I buy time cards from amazon.com since I'm an expat & abroad...30$ shipping for 2 plastic cards. *sigh* And I was looking forward to getting the 2 extra retainers and indulging my hoarding tendencies. I use a VPN so I'll give it another try in a month -before searching the forums I must have tried two or three dozen server variations to see if anything would allow my payment through since I didn't know they followed a '1-strike' system and the VPN hadn't been running the first time. It's simply ridiculous to encounter in 2014 - I've lived abroad for over 6 years and never had an issue like this - I buy stuff on ebay & amazon, I have itunes, live and comixology accounts, I buy flowers online (note to self -don't forget to send mom flowers for Easter) - sure, sometimes I have to play around with the VPN a bit, but the transaction always go through by the 2nd or 3rd try. I know games companies are the targets of a lot of credit card fraud linked to RMT but ffs this is a renewal - I've been paying and playing for over 6 months - I'm pretty sure we've ascertained I'm not going to abscond into the night after spamming tells for a few hours.