Dear Customer,

Regarding your request for billing support. Please find your answer below.

If you are receiving an error 601 or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was. Please confirm that all billing information is entered correctly on the SQUARE ENIX Account in question. Please also note that once an authorization has been rejected, that form of payment cannot be attempted again for a full twenty-four hours, and any further attempts before that time will automatically be rejected. If you would like further information about this specific authorization attempt, please contact your financial institution. If you wish to begin playing immediately, please choose a different payment option and payment method, available through the SQUARE ENIX Account Management System.

Thank you for contacting the SQUARE ENIX Support Center.


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After the above email, I write back to them explaining why the payments are being declined (due to fraud prevention, etc), but not understanding how the processing fees are going through. I also attached copies of my bank statements which show the processing fees from Square Enix are going through.

I then receive a response back from them saying that the issue cannot be handled over email and to contact chat support with yet another follow up email survey asking "How was our support?".

It's a vicious circle with them. I have this image of one person sitting at home playing Final Fantasy and watching movies, just cutting/pasting blanket replies to anyone who contacts their support.

Not worth the time or trouble.