Basically, I was told that they cannot handle my billing issue over email and that I would need to contact chat or phone support. Here's my response (note where they have miraculously kept the processing fees, but not allowed me to pay the monthly sub fee):

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Don't worry about it... I've been in contact with your chat support and not only were they useless, but extremely rude and condescending. I have never dealt with such a horrible "customer service" department before. I really hope that I never need to contact the chat 'support' again.

I played FFXI for close to a decade and never had the billing issues I have now and never needed to contact 'support'. I know that if I ever have any issues in the future to the point of needing to contact support, I would rather cancel my account and never deal with Square Enix's horrible billing system or rude customer service again.

One thing I'd like to point out is the additional $10 that Square Enix have taken out of my account. For some reason you can keep the 'processing fees', but are unable to process a simple monthly subscription payment.

Now tell me how that makes sense?

Have a good day.