Payment Method Registration Errors [Error Code 401 and 601]

[Scrumba]

I played ffxi for almost a decade... I move to ffxiv and am treated like scum. This company is ridiculous. I will just copy and paste the whole conversation.

Agent Napoleon G: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Napoleon G: Unfortunately, we do not white list accounts here.
You: Hi - My card details are in the united states and I am now living in the UK. My Sq. Enix account is in the US
You: I have tried ultimate game card, paypal, credit cards... how can I pay for my monthly fee?
You: I have tried boht us and uk cards as well
Agent Napoleon G: You would have to buy prepaid ultimate game cards.
You: I have done so
You: and that does not work either
Agent Napoleon G: They should work, as they are pre paid for already.
You: I have an ultimate game card number but it is being declined
Agent Napoleon G: Then you will have to contact UltimatePay directly.
You: I have called their support and they are saying it is a good card
Agent Napoleon G: Then I would not know why it is not working.
You: so there's nothing that can be done?
Agent Napoleon G: Unfortunately no.
You: that's ridiculous
Agent Napoleon G: Is there anything else I can assist you with today?
You: explain why my payment went through last month
Agent Napoleon G: I would not know.
You: something has changed on sq. enix's side that is not allowing my payment to go through
You: who would I contact to find this out
Agent Napoleon G: The system must not have noticed that you where in the UK.
Agent Napoleon G: Unfortunately, no one here would tell you anything different.
You: is there a way to transfer my character to the uk?
Agent Napoleon G: If adding Crysta to the account is not working, then you will have to contact UltimatePay.
Agent Napoleon G: No there is not.
You: I'm speechless.
You: Take care
Agent Napoleon G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Napoleon G has disconnected.

[Seiferikari]

Happened to me too. Different country region locked out. My country isn't in the selection to boot..

Previously I was paying my sub fine since Sept 2013 and account expired yesterday. After that it's just goes downhill all the way, credit card, crysta, ultimate game card, PayPal, gameroff (3rd party agent from my country), tech support chat. Non of them worked.

However SE said they will get back to me. Truthfully I don't have much hope considering the replies this thread is getting. Hope we will draw enough attention for them to do something about it.

MeanwhileI will be seeking put a ffxiv game card from the retail store to see of any of it work.

[Scrumba]

Got it resolved. Paybycash (ultimatepay) are awesome. I called, Jeanette from the service walked me right up to the point where I needed to add Crysta, she took over from there and I now have the funds over to Sq.

I really wish I didn't like ff so much. Square Enix have the most horrendous customer service, payment system and policies I've ever experienced.

Hopefully what I did can help others.

[Scrumba]

Here is the email I've sent to myself as a reminder every month of how to pay (how ridiculous that is...):

How to pay for ffxiv:
1. buy ultimate game card from pcgamesupply.com
2. try adding crysta
3. if doesn't work call paybycash.com and request they process