I played ffxi for almost a decade... I move to ffxiv and am treated like scum. This company is ridiculous. I will just copy and paste the whole conversation.

Agent Napoleon G: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Napoleon G: Unfortunately, we do not white list accounts here.
You: Hi - My card details are in the united states and I am now living in the UK. My Sq. Enix account is in the US
You: I have tried ultimate game card, paypal, credit cards... how can I pay for my monthly fee?
You: I have tried boht us and uk cards as well
Agent Napoleon G: You would have to buy prepaid ultimate game cards.
You: I have done so
You: and that does not work either
Agent Napoleon G: They should work, as they are pre paid for already.
You: I have an ultimate game card number but it is being declined
Agent Napoleon G: Then you will have to contact UltimatePay directly.
You: I have called their support and they are saying it is a good card
Agent Napoleon G: Then I would not know why it is not working.
You: so there's nothing that can be done?
Agent Napoleon G: Unfortunately no.
You: that's ridiculous
Agent Napoleon G: Is there anything else I can assist you with today?
You: explain why my payment went through last month
Agent Napoleon G: I would not know.
You: something has changed on sq. enix's side that is not allowing my payment to go through
You: who would I contact to find this out
Agent Napoleon G: The system must not have noticed that you where in the UK.
Agent Napoleon G: Unfortunately, no one here would tell you anything different.
You: is there a way to transfer my character to the uk?
Agent Napoleon G: If adding Crysta to the account is not working, then you will have to contact UltimatePay.
Agent Napoleon G: No there is not.
You: I'm speechless.
You: Take care
Agent Napoleon G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Napoleon G has disconnected.