Payment Method Registration Errors [Error Code 401 and 601]

[OmniTech]

Add one more to the pile of people receiving this error. After reading through this forum, it seems that Square-Enix's support staff is unable to actually help any of us. This is probably due to the fact that (as others have stated) Square-Enix doesn't actually control the credit validation system themselves. They're using a service called UltimatePay (https://site.ultimatepay.com/) which is part of the PlaySpan company (http://www.playspan.com/). What I find interesting (and haven't seen anyone else make the connection to) is that whenever any of us with this 401 error contact support, they inform us to try the Ultimate Game Card (http://www.ultimategamecard.com/) which is owned by...PlaySpan.

So, wait. Let's get this straight. My card gets denied by UltimatePay which is owned by PlaySpan, then I'm referred to the same company's other product, Ultimate Game Card? Sounds a little suspicious to me.

After trying to find contact info for UltimatePay or PlaySpan the only thing that came up with was their Facebook page: https://www.facebook.com/PlaySpanMarketplace

For the moment, it seems that Square-Enix is content to just ignore this issue.