This is a message I got from a mod on a thread i made concerning this issue I personally do not have any money to even try to see if this works but if one of want to try it feel try to use the info.

Greetings,

While I can understand that coming to the Tech Support forums for these sorts of issues, this sounds like something you are having a concern about individually rather than something the community may be able to help you with. I recommend visiting the Support Center by visiting http://support.na.square-enix.com, and choose FINAL FANTASY XIV. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution either via e-mail, chat, or telephone 310-846-0345. However, phone support is NOT a toll free service. You are responsible for all applicable fees when contacting us using this method, so I recommend using the live chat support. I hope this helps resolve your concerns.

Regards,
Xetyline