Payment Method Registration Errors [Error Code 401 and 601]

[Xilvers]

I am lucky today after searching through this forum with no luck and want to share how I got it to work. I used to live in US with US credit card. After moving out of US, I try to pay with this card and keep getting 601 error. Today I try to use VPN to connect and it works! Not sure whether IP address needs to match the billing address for it to get through.

[pyxiestyxie]

I am lucky today after searching through this forum with no luck and want to share how I got it to work. I used to live in US with US credit card. After moving out of US, I try to pay with this card and keep getting 601 error. Today I try to use VPN to connect and it works! Not sure whether IP address needs to match the billing address for it to get through.

Every time I use my VPN to connect, it tells me that my account has been hacked and I have to go in and reset everything.

Is this the same for everyone else?

[Sartaj]

I am lucky today after searching through this forum with no luck and want to share how I got it to work. I used to live in US with US credit card. After moving out of US, I try to pay with this card and keep getting 601 error. Today I try to use VPN to connect and it works! Not sure whether IP address needs to match the billing address for it to get through.

I tried using a VPN too and I still get nothing. Tried pay with 2 CCs and paypal, all denied. Both on and off a VPN. I like FF14, but I guess SE really doesn't want my money.

[Igneel]

This is a message I got from a mod on a thread i made concerning this issue I personally do not have any money to even try to see if this works but if one of want to try it feel try to use the info.

Greetings,

While I can understand that coming to the Tech Support forums for these sorts of issues, this sounds like something you are having a concern about individually rather than something the community may be able to help you with. I recommend visiting the Support Center by visiting http://support.na.square-enix.com, and choose FINAL FANTASY XIV. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution either via e-mail, chat, or telephone 310-846-0345. However, phone support is NOT a toll free service. You are responsible for all applicable fees when contacting us using this method, so I recommend using the live chat support. I hope this helps resolve your concerns.

Regards,
Xetyline