Payment Method Registration Errors [Error Code 401 and 601]

[Igneel]

I actually got a hold of customer support and they walked me through it. Basically you need to go through ultimate pay and buy their crysta.

I tried this, the ultimate pay and crysta's did not work for me and technical support told me there was nothing they could do.

However, that is besides the point, instead of trying work around it with what they have they should be fixing it so that it won't have to be so complicated for people to pay them. Never in my life have I had to work so hard to give someone my money.

[pyxiestyxie]

I actually got a hold of customer support and they walked me through it. Basically you need to go through ultimate pay and buy their crysta.

this isn't a fix to the fucked up billing system that's NOT being addressed at all by SE.

I tried the Crysta work around. My payment was declined by SE.

[Igneel]

this isn't a fix to the fucked up billing system that's NOT being addressed at all by SE.

I tried the Crysta work around. My payment was declined by SE.

I agree I've been trying to get their attention on this for a while, I tried Facebook, was not answered, tried Twitter, was not answered and now I'm here on the official forums and it seems like I'm still not getting answered, I noticed how if things were said on the Lodestone things got fixed relatively fast but since I do not have an active account I cannot post a blog on the Lodestone at all to see if this problem would be fixed.

I currently have a game in my house that I paid for, pre-ordered and beta tested for to help the game run more smoothly that I cannot play and I don't have games in my house that I cannot play, I don't want to take the game back, I can't take it back anyhow but I actually love the game itself but so far this part of the service has sucked royally. and it hurts me because I was so excited for this game to come out I couldn't wait, I counted down the days when I heard there was a release date and now It just.....I don't even know how to describe it, never before in my life has a game actually hurt my feelings.

[pyxiestyxie]

Dear Customer,

Regarding your request for account support. Please find your answer below.

If you are receiving an error 601 or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was. Please confirm that all billing information is entered correctly on the SQUARE ENIX Account in question. Please also note that once an authorization has been rejected, that form of payment cannot be attempted again for a full twenty-four hours, and any further attempts before that time will automatically be rejected. If you would like further information about this specific authorization attempt, please contact your financial institution. If you wish to begin playing immediately, please choose a different payment option and payment method, available through the SQUARE ENIX Account Management System.


Thank you for contacting the SQUARE ENIX Support Center.

Pretty much the exact same message everyone is getting.

This is My Response to them:

Yea, I've already confirmed that it's NOT my financial institution.
You guys mean to tell me that you've had this issue since September and are still blaming it on the players? Really?

Questions You Will Answer:
How long is my account blocked from trying to subscribe (to a game that I've paid for three times now not including the collector's edition upgrade)?

When will I be able to HOPEFULLY successfully subscribe to said game?

When are you actually going to FIX the broken billing system?


Again I will note (as I did in Multiple Tickets)
* I am a 1.0 player.
* I am a CLOSED BETA PLAYER! (and you guys TREAT US LIKE THIS?! Wtf)
* My legacy account Magically disappeared after doing the world transfer (Thanks guys! Great job!)
* I upgraded to the Collector's Edition just days before my renewal - that processed JUST FINE. Using the exact same card information. The exact same Billing Information. Everything is exactly the same.
* I have two subscriptions that use the Exact Same Billing information. The Exact Same Freaking CARD. Both were set to autorenew. One processed perfectly (My husband's account) and one did not (my account). Care to explain why? Because OBVIOUSLY, it's NOT my financial information that's wrong, it's your bloody billing system.
* I attempted the UltimaPlay work around to buy crysta in order to renew my subscription. I have a statement on my account where it was DECLINED by Square Enix.

I finally quit trying to work around your crap system. I have put a stop payment on Everything regarding Square Enix until YOU fix your billing system and can confirm 100% that I will be able to subscribe to a FREAKING GAME that I've paid for 3 MOTHER FREAKING TIMES! THREE FREAKING TIMES, GUYS.... THREE.

You know, I have been a lifelong fan of Square Enix and the Final Fantasy Series. I've played every single game. I have worked on my skills as a designer in the hopes that One day I will be able to be part of the team that produces the games that I have loved so much throughout my life. But ... if problems within your own systems and your own merchants are going to be put off on the players ... I don't know if I can continue to show support to something like this.

When I played v1.0 of FFXIV, I paid 50$ for the game. I bought $500.00 worth of Crysta to be able to consistently renew my subscription. When the game went under I said, "Ya know, Square's the good guys... they will make this right." When I applied to the Closed Beta for FFXIV ARR I was absolutely thrilled to be picked to be a part of it. It was an amazing experience. When I logged in and saw my original character there in all of her glory, I was thrilled. I created a new character for the rebirth of the game. When the world transfer for legacy's came about I made sure I applied properly, got my character moved to the right server and thought everything was fine. Mind you, I'd already noticed the complete loss of all of my crysta from my 1.0 days. The week after I bought it, the game went down for good. You guys wouldn't refund it. At all. I was out $550.00. But I held fast in my faith in Square. Then, when the game was officially released, BOOM. She's gone. Just freaking gone. I contacted support - I was told there was Nothing they could do. They Lost Her. It was blamed on ME.
Again.

Now as a veteran beta tester, as a legacy player, as a lifelong fan - I'm being told that You are not in the wrong when clearly and without fail - You Are. Shame on you. SHAME ON YOU. How dare you treat your fans, the people who make sure that YOU GET PAID, the people who have supported you through thick and thin are treated like this?!

Once upon a time, being a fan of Square Enix and Eidos held some respect in the gaming community. Now, fans hide their faces in shame. Square has become our "dirty little secret". Why? It's because we're treated like dirt. We are spit upon by the same people we have respected for years. The same people some of us have taught our children to respect.

This makes me sad. It should make YOU sad

Not like it'll do any good, but there's just some things that need to be said. I don't handle being treated like crap or disrespected very well.

[pyxiestyxie]

I agree I've been trying to get their attention on this for a while, I tried Facebook, was not answered, tried Twitter, was not answered and now I'm here on the official forums and it seems like I'm still not getting answered, I noticed how if things were said on the Lodestone things got fixed relatively fast but since I do not have an active account I cannot post a blog on the Lodestone at all to see if this problem would be fixed.

I currently have a game in my house that I paid for, pre-ordered and beta tested for to help the game run more smoothly that I cannot play and I don't have games in my house that I cannot play, I don't want to take the game back, I can't take it back anyhow but I actually love the game itself but so far this part of the service has sucked royally. and it hurts me because I was so excited for this game to come out I couldn't wait, I counted down the days when I heard there was a release date and now It just.....I don't even know how to describe it, never before in my life has a game actually hurt my feelings.

I know your feels. I went through the same thing. With 1.0 AND this one. I don't get how they can bite the hands that are feeding them and just think it's Okay. Oh well. I've said my piece on the matter. I hope they fix it. I hope they decide that the players are as important as they say we are. We've always been "So important" to square. If we're so damned important, why do they treat us like shit?

i've called them out on FB too. They won't respond.

[Xilvers]

I am lucky today after searching through this forum with no luck and want to share how I got it to work. I used to live in US with US credit card. After moving out of US, I try to pay with this card and keep getting 601 error. Today I try to use VPN to connect and it works! Not sure whether IP address needs to match the billing address for it to get through.

[pyxiestyxie]

I am lucky today after searching through this forum with no luck and want to share how I got it to work. I used to live in US with US credit card. After moving out of US, I try to pay with this card and keep getting 601 error. Today I try to use VPN to connect and it works! Not sure whether IP address needs to match the billing address for it to get through.

Every time I use my VPN to connect, it tells me that my account has been hacked and I have to go in and reset everything.

Is this the same for everyone else?

[Sartaj]

I am lucky today after searching through this forum with no luck and want to share how I got it to work. I used to live in US with US credit card. After moving out of US, I try to pay with this card and keep getting 601 error. Today I try to use VPN to connect and it works! Not sure whether IP address needs to match the billing address for it to get through.

I tried using a VPN too and I still get nothing. Tried pay with 2 CCs and paypal, all denied. Both on and off a VPN. I like FF14, but I guess SE really doesn't want my money.

[Igneel]

This is a message I got from a mod on a thread i made concerning this issue I personally do not have any money to even try to see if this works but if one of want to try it feel try to use the info.

Greetings,

While I can understand that coming to the Tech Support forums for these sorts of issues, this sounds like something you are having a concern about individually rather than something the community may be able to help you with. I recommend visiting the Support Center by visiting http://support.na.square-enix.com, and choose FINAL FANTASY XIV. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution either via e-mail, chat, or telephone 310-846-0345. However, phone support is NOT a toll free service. You are responsible for all applicable fees when contacting us using this method, so I recommend using the live chat support. I hope this helps resolve your concerns.

Regards,
Xetyline

[ozzcar]

I used my subscription money to buy guilty gear on psn instead, so i guess it isn't a problem with my financial institution then, huh?

heh...